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    Manager, Digital Performance - London, United Kingdom - SquareTrade Europe Limited

    SquareTrade Europe Limited
    SquareTrade Europe Limited London, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Manager, Customer Experience - Digital Journeys
    Full-time SquareTrade is the fastest growing company of its kind.

    SquareTrade is a high growth consumer InsurTech company with its global head office based in San Francisco and its European headquarters in London.

    In early 2017, the company was acquired by insurance giant AllState for $1.45bn.

    Since its entry into Europe in 2009, SquareTrade has become one of the largest and fastest growing mobile insurance providers in Europe.

    It is revolutionising the £2bn+ market by creating a consumer-centric digital protection service, and driving pace and product innovation in an industry that has lagged behind others.

    The Customer Experience Manager, Digital Journeys will play a critical role in executing the SquareTrade Europe digital plan over the next three years and beyond.

    You'll be part of the Digital and Communications team, sitting in the Customer Experience function within Operations.

    We've got big ambitions to transform our digital experience:
    delivering great experiences whilst mitigating significant customer servicing costs. Today we operate in 12 markets across 13 languages.

    You will drive digital adoption across these markets, identifying and executing opportunities to drive uptake of self-service capabilities and enhance our end-end digital journey.

    The Customer Experience Manager will work closely with our Global Product and User Experience (UX) teams.

    Beyond Europe, you will help develop and lead key Global initiatives delivering value globally - across Europe, North America and Asia Pacific.

    You will drive our customers digital adoption and self-service utilisation across our European markets.

    You will champion the customer experience, leading key programmes that will ensure our digital journeys are stand out and memorable for all the right reasons.

    You will lead Europe's existing and future digital roadmap, including activity delivered on a Global Level and activity independent of Global Product Teams.

    Work alongside Product Teams, our User Experience (UX) team and broader business stakeholders.

    You are passionate about innovation with a drive to explore new technologies and capabilities to enhance the digital customer journey.

    You are forward thinking and have a creative mindset.
    You have experience working in digital channels, driving customer adoption and experience improvements
    ability to draw on different data sources to identify trends, opportunities and track key KPIs.
    Experience working with digital product teams and knowledge of user experience (UX) principles

    Experience performing analysis using a range of data sources to identify opportunities, support business case development and track key performance indicators.

    Experience working with different demographics across multiple languages in digital channels
    Knowledge of SQL is helpful, although not essential.
    #
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