-
Employee Relations Manager
2 days ago
Verisure Newcastle Upon Tyne, United Kingdom Full timeEmployee Relations Manager · Newcastle, NE12 8BU · Salary: £45,000 - £55,0000 per annum · Working Hours:40 hours per week 9am to 6pm, Mon-Fri (Hybrid) · Holidays: 25 days plus bank holidays · Verisure are in search of a new Employee Relations / Health & Safety Manager · This role ...
-
Employee Relations Manager
3 days ago
Verisure Newcastle Upon Tyne, United Kingdom Full timeEmployee Relations Manager · Newcastle, NE12 8BU · Salary: £45,000 - £55,0000 per annum · Working Hours:40 hours per week 9am to 6pm, Mon-Fri (Hybrid) · Holidays: 25 days plus bank holidays · Verisure are in search of a new Employee Relations / Health & Safety Manager · This role ...
-
Project Engineer
4 days ago
Deerfoot I.T. Resources Limited Cramlington, United Kingdom Full timeDeerfoot IT Recruitment is looking for an experienced and collaborative Project Engineer (ATD Engineering) to join our client's inclusive team. in Cramlington. This is a full-time Project Engineer role. · As a Project Engineer, you will be involved in aviation technology projects ...
-
Thermo Fisher Scientific Cramlington, United Kingdom**Job Title: Customer Excellence Specialist, Core Accounts,** · **Position Summary**: · The Customer Excellence Specialist, Core Accounts, is part of the Customer Excellence Organization supporting the BioProduction Group portfolio which provides biotechnology and biopharmaceutic ...
-
Deerfoot I.T. Resources Limited Cramlington, United Kingdom Full timeOur client seeks a Sales & Marketing Manager (Air Traffic Systems) to promote and sell the company's air traffic control (ATC) products and services in the UK and globally. This full-time sales hybrid role is based in Cramlington and offers an attractive salary. · As a Sales & Ma ...
-
Senior Clinical Lecturer
4 days ago
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Cramlington, United KingdomA rare and exciting opportunity is available for an exceptional nurse or Allied Health Professional Educator to join the Northumbria Health & Care Academy team. Working in partnership with Sunderland University. This will be to support the short courses with an initial focus on t ...
-
Area Estates
4 days ago
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) Cramlington, United KingdomThe post holder will ensure the effective management of all Hard and Soft Estates & Facilities related matters (Maintenance, Engineering, Minor works, Catering, Portering, Security, Cleaning & Grounds) including workforce leadership, control of contracted resources, compliance wi ...
-
Teaching Assistant
3 days ago
Cramlington Learning Village Cramlington, United Kingdom**CRAMLINGTON LEARNING VILLAGE** · **(COMPLETED APPLICATIONS ONLY WILL BE CONSIDERED)** · **Job Title: TEACHING ASSISTANT** · **Reporting To: SENDCO** · **Contract Type: 35 HOURS PER WEEK TERM TIME PLUS 6 DAYS** · **Clients/ Liaison with: All Staff & Students** · **Duties and key ...
-
Contracts Manager
4 days ago
City Fibre Cramlington, United Kingdom**GCU have an excellent opportunity for a contracts manager to join their team in North Tyneside. As a contracts manager you will have responsibility for all delivery aspects of the project, ensuring a scheduled programme of work is delivered on timeand in a safe and compliant ma ...
-
Senior Clinical Lecturer
4 days ago
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Cramlington, United KingdomA rare and exciting opportunity is available for an exceptional Non-Medical Prescriber to join the Northumbria Health & Care Academy team as Programme Lead for the Non-Medical Prescribing programme. · The post holder, who will be an accomplished educator, will deliver the program ...
-
Streetworks Coordinator
4 days ago
City Fibre Cramlington, United Kingdom**GCU utilities are looking for a street works coordinator to join their team in North Tyneside. As a street works coordinator you will ensure that work scopes are appropriately planned and communicated meeting internal resourcing, NSRWA91 and clientrequirements.** · **Key Respon ...
-
Civils Supervisor
3 days ago
City Fibre Cramlington, United Kingdom**GCU are currently looking for a Civil Supervisor to work in partnership with City Fibre to join their team in North Tyneside. As a Civil/Site supervisor your role will be to effectively manage and oversee the day-to-day operational duties of fieldoperatives, ensuring a schedule ...
-
General Assistant L1
1 day ago
Amcor Cramlington, United Kingdom**Position Job Title**: General Assistant · **BG and BU**:Healthcare, EMEA · **Function**:Operations · **Location**:AF Cramlington · **Line Manager's Job Title***:Production Manager · **Job Purpose** · To safely assist the different functions within the factory to meet production ...
-
Appcastenterprise Cramlington, United Kingdom**Further Information** · Northumberland County Council's Green Spaces and Countryside team, in partnership with Forestry England, seek to recruit a fixed term member of staff to work to resolve issues on public rights of way in forested areas in the west of Northumberland. · A s ...
-
Planner
4 days ago
City Fibre Cramlington, United Kingdom**GCU are looking for a planner to join their team in North Tyneside. As a Planner you will be responsible for planning an efficient schedule of works by utilising information presented in the project programme. The role will be performed with a focuson health and safety plus ope ...
-
Studio Training Coordinator
2 days ago
elite: Cramlington Cramlington, United KingdomElite Cramlington is looking for a Studio Training Coordinator who is passionate, energetic and focused individual, who is passionate about helping Transform people's lives and be the best version of themselves. · The Studio Training Coordinator be must be able to push themselves ...
-
Fire Safety Advisor
2 days ago
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Cramlington, United KingdomAn exciting opportunity has arisen to support the Trust with the effective management of Fire Safety. The post will work to the Trust Estates Officer (Fire). · The Fire Safety Advisor will be a motivated and enthusiastic individual with experience of Fire Safety and will work as ...
-
Cost Engineer
1 day ago
Blair West Cramlington, United KingdomBlair West is working in partnership with recently PE-backed Quanta, as they look to add a talented Cost Controller to their growing team in Cramlington, Northumberland. Reporting into the Commercial Director, with a dotted line into the Finance Director. · **The opportunity**: · ...
-
Field Applications Specialist Intern
6 hours ago
Thermo Fisher Scientific Cramlington, United Kingdom**Cramlington, United Kingdom / BPG Commercial Division** · **Commercial 12 month Internship Program** · **Discover Impactful Work** · Internship positions provide an opportunity for life science students to get hands on experience in a technical and commercial environment. · We ...
-
Technical Manager
4 days ago
MTrec Recruitment Cramlington, United Kingdom**Rewards & Benefits on Offer;** · - Pension Scheme. · - Day Shift role. · - Immediate Start. · - Growing and Stable Employer. · - Permanent Employment. · - Other benefits to be disclosed. · **MTrec's New Opportunity;** · **The Job You'll Do;** · - Take an active role in the deve ...
Guest Relations Manager - Cramlington, Northumberland, United Kingdom - Central Employment Agency
Description
Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team.This would be an initial onsite role, then hybrid working options.
£Customer Experience Manager job profile:
The Customer Experience Manager will be responsible for managing the Customer Experience Team, a centralised team working across all departments, focusing on improving customer experience, identifying areas for change and ultimately reducing customer fail rates.
Working directly with delivery partners to implement new processes and expanding our services along with proactive communication to our customers.
As this is a newly formed team, so you will have the opportunity to help shape the future of the role and team.
It is an extremely varied role where high levels of organisation, critical decision making, and commercial acumen are essential.Be a point of contact for all areas of the business on the topic of customer experience.
Regular reporting on team and business performance.
Work with third party delivery providers to follow up on claims, performance and proactive delivery information to our customers.
Interrogate data to understand failure points in the customer journey end to end.Proven history of strong stakeholder management
Strong commitment to delivering exceptional customer service
Experience or knowledge of Lean/Six Sigma methodologies (although training will be provided)
A sound knowledge of Adobe CS & Microsoft programs required is preferred but not essential
Middlesbrough // Permanent
£Middlesbrough // Permanent
£Middlesbrough // Permanent
£