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    Onboarding and Fraud Executive - London, United Kingdom - The Bike Club

    The Bike Club
    The Bike Club London, United Kingdom

    2 weeks ago

    Default job background
    CDI
    Description

    Are you ready to join the Bike Club adventure? We're on the lookout for a onboarding & fraud executive to support the onboarding of new customers (ensuring the right customers join the club). Based in London, this role will support building out an onboarding team whilst having interaction with other teams including operations & finance.

    Bike Club Introduction
    At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

    With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany, Austria, Spain and The Netherlands.

    Tasks

    • Analyse and process all inbound orders, performing checks (Credit Checking etc) prior to dispatch
    • Monitor and execute onboarding, screening customers against internal fraud metrics to independently determine if they are fraudulent or legitimate orders.
    • Communicate effectively with the team by:
    1. Investigating anomalies of what could potentially include fraud; growing the knowledge base within the team on fraud and associated behaviours found.
    2. Document evidence, findings, and recommendations.
    3. Work with peers and other departments to communicate fraud trends and ensure monthly reporting is completed on time
    • Independently resolve problems that require in depth investigation and maintain compliance.
    • Maintain or exceed established standards for customer service, and resolve complex issues independently.
    • Assist in maintaining basic ecommerce duties including checking and reattempting failed payments, cancelled mandates and chargeback handling.Assist in adhoc fraud and payments requests from other internal departments when required.

    Requirements

    This is an exciting role for someone who enjoys work which includes an investigative streak. Whilst onboarding customers – the key is accepting customers who will be good paying members of the club and rejecting customers whose intentions may differ. It's key to gain an understanding of our customers and be able to identify the differences between different types of customers and use subjectivity to make decisions.

    This role has reporting requirements monthly, so it is helpful if you have a basic understanding of Microsoft Excel. It is also important to have strong time management skills for ensuring monthly reporting requirements are achieved.

    Benefits

    • 26 days annual leave plus bank holidays. Additional days holiday for every year worked.
    • 3% Pension contributions (salary sacrifice on basic pay)
    • Central London office
    • Enhanced maternity and paternity leave
    • Regular social events during office hours
    • £30/month discount towards Bike Club subscription and products
    • Cyclescheme
    • Nursery Benefit

    Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team

    Apply Today We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us, and let's embark on this trailblazing journey together

    Bike Club ist ein Abo-Service für hochwertige Kinderfahrräder: Das Fahrrad wird einfach gegen ein größeres Modell getauscht, wenn das Kind wächst. So entsteht eine Ressourcen-schonende Kreislaufwirtschaft.

    Wir haben mittlerweile fast Mitglieder in UK und gehören damit zu den größten Fahrradverleihern in Europa – doch wir fangen gerade erst an

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