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    NHS 111 Health Advisor/Call Handler - Ferndown, United Kingdom - Dorset HealthCare University NHS Foundation Trust

    Dorset HealthCare University NHS Foundation Trust
    Dorset HealthCare University NHS Foundation Trust Ferndown, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?

    This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

    Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details.

    Training course information :

    Full time course - 24th June OR 9th September 2024: hours per week - Monday - Friday for 5 weeks

    Part time course - 23rd June OR 8th September 2024: 23 hours per week - Sunday and Monday - Thursday evenings for 7 weeks

    Interviews will be held on the 20th and 21st May 2024

    Main duties of the job

    At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practise with our supportive team.

    Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.

    Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

    Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

    Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

    Always maintain the integrity and confidentiality of all patient and Trust information.

    Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

    Employment in this post requires an Enhanced



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