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Nhs 111 Health Advisor/call Handler
2 weeks ago
Dorset HealthCare University NHS Foundation Trust Ferndown, United KingdomAre you looking for a new challenge where you can be compassionate and save lives across the Dorset community? · This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organi ...
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Call Handler
3 weeks ago
E-zec Medical Transport Services Ltd Bournemouth, United Kingdom**This is a full time position (37.5 hours per week across 5 days). The hours will be 10.00 to 18.00 and 08.00 to 16.00 on alternate weeks and will include weekends.** · As a Call Handler you'll play a key role in making sure our patients are treated with empathy, care and respec ...
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Nhs 111 Health Advisor/call Handler
4 days ago
Dorset HealthCare University NHS Foundation Trust Ferndown, United KingdomAre you looking for a new challenge where you can be compassionate and save lives across the Dorset community? · This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organi ...
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Nhs 111 Health Advisor/call Handler
3 days ago
Dorset HealthCare University NHS Foundation Trust Ferndown, United KingdomAre you looking for a new challenge where you can be compassionate and save lives across the Dorset community? · This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organi ...
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Call Handler
2 weeks ago
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Call Handler
2 weeks ago
Shore Medical Group Poole, United KingdomShore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a f ...
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Call Handler
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Rubicon People Partnership Poole, United Kingdom**Call Handler, Poole, £10.60 per hour** · **Temporary Opportunity, must be immediately available** · As a Call Handler **you will be responsible for**: · - Dealing with **patient enquiries** over the phone, assisting the receptionists where required · - **Inputting all informati ...
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Call Handler
2 weeks ago
No1 PHD Ltd Poole, United Kingdom Part time**About Us** · No 1 PHD Limited is a fast paced and expanding business, with a first class reputation for customer service and excellent plumbing, heating and drainage services. We are looking for an enthusiastic and driven person to join our team in Bournemouth, Dorset. · **Resp ...
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Call Handler
1 week ago
Your World Careers Southampton, United Kingdom**The Role** · We are looking for a number of customer service call handlers to work within our bank of staff as Out of Hours Advisors · **Main Duties and Responsibilities** · - Inbound and Outbound Customer Service Calls · - Front line customer service · - Call handling · - Deal ...
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Call Handler
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Call Handler
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Call Handler
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Call Handler
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Tate Southampton, United Kingdom**Temporary Call Handler - 5 weeks - Office Based** · £10.00 per hour · Office based - no possibility of remote or hybrid · 9:00 - 17:00 · **Tate is proud to be hiring for a large car and parts manufacturer, who are currently experiencing a peak in sales.** · **Job Purpose**: · T ...
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Call Handler
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Medical Telephonist/call Handler
3 weeks ago
Shore Medical Group Poole, United KingdomShore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a f ...
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Sas Call Handler
1 week ago
Partnering Health Whiteley, United KingdomAs a call handler for the Special Allocation Scheme (SAS) you are the first point of contact for our vulnerable SAS patients. Patients in this service have tailored services provided for them, which cannot be provided for by their local practice. The call handler's role will be t ...
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Call Centre Advisor
3 weeks ago
Hendy Group Poole, United KingdomWe are looking for a Call Centre Advisor to join our team based at Hendy Poole. · **The Opportunity**: · Working alongside an experience service department, this stimulating role will require you to manage all customer enquiries and bookings confidently and courteously over the p ...
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Medical Telephonist/call Handler
3 weeks ago
Shore Medical Group Poole, United KingdomShore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a f ...
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Emergency Call Handler
3 weeks ago
Brighter Days Care At Home Shrewton, United KingdomBrighter Days Care are looking for two remote out of hours Emergency Call Handlers to join their professional team. This position benefits from the opportunity to work from home. · You'll be responsible for helping us provide a seamless extension of our clients and carers day ser ...
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Call Centre Advisor
3 weeks ago
Hendy Group Poole, United KingdomWe are looking for a Call Centre Advisor to join our team based at Hendy Poole. · **This is a part-time opportunity, Mondays (9am-6pm) and Saturdays (8am-5pm).** · **The Opportunity**: · Working alongside an experience service department, this stimulating role will require you to ...
NHS 111 Health Advisor/Call Handler - Ferndown, United Kingdom - Dorset HealthCare University NHS Foundation Trust
Description
Job summary
Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?
This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.
Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details.
Training course information :
Full time course - 24th June OR 9th September 2024: hours per week - Monday - Friday for 5 weeks
Part time course - 23rd June OR 8th September 2024: 23 hours per week - Sunday and Monday - Thursday evenings for 7 weeks
Interviews will be held on the 20th and 21st May 2024
Main duties of the job
At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practise with our supportive team.
Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.
Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
Always maintain the integrity and confidentiality of all patient and Trust information.
Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.
Employment in this post requires an Enhanced