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    Support Services Co-Ordinator - England, United Kingdom - Hy-Vee Inc

    Hy-Vee Inc
    Hy-Vee Inc England, United Kingdom

    2 days ago

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    Description

    We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.


    Job Title:
    Second Service Manager
    Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. providing prompt, courteous, and efficient service to customers and sets a good example.

    Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

    Loading or unloading heavy items.
    Answers the telephone promptly and provides friendly, helpful service to customers who call.
    Trains employees in store policies, department procedures, and job duties.
    Ensures proper customer service throughout the store and addresses specific customer issues.

    Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

    Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
    Coordinates backroom facilities and equipment; corrects mispriced items in the computer.
    Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
    Adheres to company policies and individual store guidelines.
    Performs other job related duties and special projects as required.

    Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

    Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.
    High school or 1 year of similar or related work experience.

    Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

    electrical shock, and exposure to chemicals and solvents.

    Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.

    Occasional contact with federal or state regulatory agencies regarding inspections.
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