Claims Call Handler - Newcastle upon Tyne, United Kingdom - AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)

AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:

Aioi Nissay Dowa Europe is currently seeking
Claims Call Handlers to join our Claims department in Newcastle on a hybrid, permanent basis.

This role has a salary of £22,500 - £25,000 depending on experience.


We always want to deliver great service to our customers, but we can't do that without taking care of our REAL number one - and that's you.

You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package.


You'll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties.

We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you.

If you love talking to people as much as we do, we'd love to hear from you.


Why Join Us?
We realise that we need to be a good fit for you above all else - so here's what you can enjoy about AND-E, and we'll tell you about the role later
-
Recognised as the Best Large Insurance Employer:


We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.

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Unmatched Work-Life Balance
:

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Competitive Salaries and Benefits Package:

We offer competitive salaries that recognise your skills and expertise.

In addition, our comprehensive benefits package includes (but is definitely not limited to):


  • Healthcare Cash Plan & Private Health Insurance options.
  • Car Insurance and Phone Contract Discounts.
  • Bonus Scheme.
  • Buy/Sell 5 days Holiday.
  • Enhanced Maternity/Paternity Pay.
- £250 towards driving lessons for yourself, your spouse, and dependents.

  • Virtual 24/7 GP Service.
  • Wagestream for Financial Flexibility.
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Internal Growth and Advancement Opportunities:

We prioritise internal promotions and offer growth opportunities to our employees. You'll have access to a variety of career development programs and training initiatives to enhance your skills and advance your career


Responsibilities:


  • Ensure customer solutions are delivered In line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
  • Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
  • Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets
  • Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date
  • Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
  • Recognise the part the box data plays in providing a unique customer proposition and utilise Box data to inform tactical decision making on Claims.
  • Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved
  • Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
  • Work with Claims suppliers, developing partnerships which align to the Claims strategy.
  • Explore, recommend and implement agreed solutions on cases, meeting or exceeding agreed service standards and performance to minimise risk and leakage.
  • Support the Claims function in meeting customers' needs (including adhering to the principles of Treating Customers Fairly) and delivering continuous service improvements.
  • Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims issues.
  • Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.

Knowledge, Experience and Qualifications:

  • Knowledge of Motor Claims (highly beneficial)
  • Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
  • Ability to plan and organise own workload
  • Sound negotiation and influencing skills
  • Proficient in using IT word processing and spreadsheet packages
  • Understanding of the principles of negligence and how this applies to motor accident liability

Do you think this role fits your experience?
Does it sound like it would challenge you?


Join Aioi Nissay Dowa Europe and be part of a thriving and supportive team that values your contributions, fosters growth, and rewards your dedication.

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