- Responsible for the end to end management of the disciplinary and investigation processes, consisting of: conducting witness interviews, collating investigation findings and producing investigation reports. Supporting disciplinary chairs and employees through investigation and disciplinary procedures. on matters relating to (but not limited to):
- Timesheet irregularities
- Mandatory risk management tasks
- General conduct matters (eg timekeeping, behaviour etc)
- Data loss/theft
- Formal performance management and capability matters
- Offer employee relations advice on health/wellbeing policies and practices.
- Case handling health and wellbeing cases, including the management of occupational health referrals and income protection benefit activities.
- Case handing non-complex appeals, e.g. appeals against disciplinary warnings.
- Offer employee relations advice on employment policies relating to conduct, health/wellbeing, performance, handling informal complaints, and general employee relations queries. e.g special leave
- Producing high quality documentation including reports, letters, meeting notes etc.
- Using the Navex case management system to record accurate and timely case updates for management information purposes.
- Competently handling sensitive HC confidential data to meet GDPR and Data Privacy compliance requirements.
- Working with the ER Service Delivery team to continuously improve data capture processes and data quality
The ideal candidate will have the following attributes: - Ability to work effectively under pressure whilst not compromising professional standards
- Strong communication skills both written and oral
- A customer-focused mindset
- Passionate interest in learning new technology and taking personal responsibility to remain curious on advances in new developments.
- Ability to work with multiple sources of data and assimilate information quickly
- Excellent attention to detail
- Can work both independently and as part of a team
- Remain curious to challenge existing interpretation of employment policies to ensure continuous improvement
- Proficient demonstration in the use of software applications
- Ability to work on own initiative with minimal supervision
- A passion for change and innovation
Preferred - Knowledge of Navex case management system
- Knowledge of GDPR and Compliance regulations
- Knowledge of HC systems
- Knowledge of digital tools Tableau, Alteryx
- Knowledge of HC team and xLoS people team structures would be advantageous
- Strong ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date -
Sales Advisor Team Leader
1 week ago
Monki Manchester, United KingdomCompany Description · **Position**:Sales Advisor Team Leader - 25h · **Start date**:ASAP · **Availability**: Flexible · **Location**: Monki, Manchester · Fashion is our expression and we have a passion for it. But it doesn't stop there. We want to make a difference. We want to em ...
-
Student Welfare Team Advisor
1 day ago
Manchester Metropolitan University Manchester, United KingdomThis is an exciting opportunity to work within and alongside Student Services colleagues to shape and grow a new service which makes a positive contribution to the academic achievements and, indeed, the lives of the students we support. · **About the Team**: · The Student Welfare ...
-
Sales Advisor Team Leader
6 days ago
Monki Manchester, United KingdomCompany Description · Position: Sales Advisor Team Leader (25 hours) · Start date: March 2023 · Availability: Flexible · Location: Manchester Arndale Centre · Fashion is our expression and we have a passion for it. But it doesn't stop there. We want to make a difference. We want ...
-
PwC. Manchester, United Kingdom Full timeThe majority of the work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and across LoS HC /HCOM teams. · The technical expertise required f ...
-
Insurance Advisor
2 days ago
Walters People Manchester, United Kingdom Full timeInsurance Advisor · Salary: £22,500 - £27,000 · Location: Manchester · Insurance Advisor · Salary: £22,500 - £27,000 · Location: Manchester · Keywords: Customer Service, Insurance, Renewal Advisor, Manchester · We are seeking a passionate and dedicated Customer Service Advisor to ...
-
Health and Safety Advisor
1 week ago
The Portfolio Group Manchester, United KingdomMy client an **award-winning global consultancy**, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, theyare keen to grow the team with big plans ...
-
Mortgage Advisor Support
4 days ago
Evolution Money Manchester, United Kingdom Full timeMortgage Advisor Support · Basic Salary £25,000 · If you're ready to kick start your career in Financial Services, our Mortgage Advisor Support role could be ideal for you. With excellent opportunities to progress to Mortgage Advice, training provided and support to gain the Cert ...
-
Property Services Centre Advisor
1 week ago
Golden Lane Housing Limited Manchester, United KingdomAbout the roles · We are recruiting to a permanent contract post, full-time and based in Manchester. · The Service Centre Advisor will be the first and main point of contact for all repairs, compliance and asset management communication irrespective of the format. Service Centre ...
-
Junior Financial Advisor
2 days ago
Walters People Manchester, United Kingdom Full timeJunior Financial Advisor (Must be Qualified) · Salary £26'000 - £32'000 per annum · Vibrant Manchester city centre offices · Monday to Friday working hours · Junior Financial Advisor · Salary £26'000 - £32'000 per annum · Vibrant Manchester city centre offices · Monday to Friday ...
-
Parts Advisor
1 day ago
Auto Skills UK Manchester, United KingdomPARTS ADVISOR · Basic Salary - £23,000 + Bonus · Working Hours - 40 Hours Per Week · Location - Manchester · A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitu ...
-
Cdm Advisor
1 week ago
Brandon James Health & Safety Manchester, United KingdomA Cross-Disciplinary Consultancy with an established client base are seeking a CDM Advisor to join their team in their Manchester office. · The CDM Advisor will provide advice to clients in line with the CDM Regulations 2015. · The CDM Advisor will be flexible to commute to on-si ...
-
Senior Service Advisor
3 days ago
Pendragon Manchester, United Kingdom**Senior Service Advisor** · **Evans Halshaw Ford Trafford Park** · **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services* ...
-
Customer Service Advisor
1 week ago
Page-Hired Manchester, United Kingdom**Customer Service Advisor Manchester** · - Salary £22,000 · - Great company benefits · - Generous holiday allowance · - Excellent staff discounts · You will be working within the customer service team, speaking to existing customers assisting with general queries. · Our client a ...
-
Service Advisor Jw46
1 week ago
The Solution Automotive Recruitment Manchester, United Kingdom**Service Advisor - Manchester** · **Service Advisor** · Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team · As a Service Advisor you will be the first point of contact for customers in the Aftersale ...
-
Customer Service Advisors
1 week ago
Cantello Tayler Recruitment Manchester, United KingdomCustomer Service Advisor · Cantello Tayler Recruitment are currently recruiting for a Customer Service Advisor to join our client based in Manchester. · The successful Customer Service Advisor will be responsible for: · - Taking ownership of workload, managing own workload to ens ...
-
Customer Service Advisor
1 week ago
Hawk 3 Talent Solutions Manchester, United Kingdom**Customer Support Advisor** · **Permanent** · **40 Hours** · **Manchester, M22** · **Up to £25,000** · **The Company**:Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic **Customer Support ...
-
Independent Domestic Violence Advisor
4 days ago
Liquid Personnel Manchester, United Kingdom**Independent Domestic Violence Advisor - Team Leader - Manchester** · Liquid Personnel is currently looking Independent Domestic Violence Advisor to join our client's team in Manchester_._ · Due to the nature of this role, our client requires an Independent Domestic Violence Adv ...
-
Service Advisor
2 days ago
The Solution Automotive Recruitment Manchester, United KingdomJob reference number- JW191- Job Type- Full time- Location- Manchester, Greater Manchester, England- Salary- £28650-£32660 per annum**Job description**: · **Service Advisor - Manchester** · Our client, the best motor trade employer in the Northwest, are looking to recruit an expe ...
-
Sales Advisor
6 days ago
Fintelligent Manchester, United KingdomDo you have Sales Advisor experience and are looking for a new opportunity in Oldham? Fintelligent is helping a collaborative company recruit a full-time Sales Advisor, and the role comes with an attractive salary and benefits package. · Offering a salary of £25,000 you will also ...
-
Parts Advisor
1 week ago
The Solution Automotive Recruitment Manchester, United KingdomJob reference number- JW88- Job Type- Full time- Location- Manchester, Greater Manchester, England- Salary- £25455-£27955 per annum**Job description**: · **Parts Advisor - Manchester** · Our client, a FANTASTIC employer, is looking to recruit a Parts Advisor · Someone with a pass ...
Employee Relations Service Delivery Team Advisor - Manchester, United Kingdom - PricewaterhouseCoopers
Description
Line of ServiceInternal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Senior Associate
Job Description & Summary
The majority of the work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and across LoS HC /HCOM teams.
The technical expertise required for the role is the ability to demonstrate knowledge of key employee relations policies.
An ability to interpret employee relations policies in order to offer pragmatic, commercial advice on employee relations matters that enables stakeholders to resolve employee issues
Working experience of case management systems is also preferable for recording case management activities (although coaching can be provided, so displaying a willingness to further develop these skills is desirable.)
Reporting into the ER Service Delivery Manager, this role will consist of the following key tasks: