Infrastructure Operations Manager - City of London, Greater London, United Kingdom - Capita plc

Capita plc City of London, Greater London, United Kingdom

2 days ago

Description

Help strengthen our Team as our Head of Infrastructure Operations. Home based role
Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity.

Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned.

Accountable for providing high quality operational support services to the levels defined within the customer contracts, and maintaining the high availability of all customer critical services.

Act as a senior escalation point for high level escalations from the customer and internally.
Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month.

Accountable for any risks assigned to Infrastructure Operations, ensuring there is a plan to mitigate, and the relevant stakeholders are kept informed.

Accountable for the business continuity plan for infrastructure Operations.

Experience leading large technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.

Track record of successfully building, developing and leading high performing teams and a customer centric culture.
Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).

Worked in a sizeable, fast moving /complex, service led technical and commercial ITIL aligned environment preferably within the telecoms and network industry.

Ability to rapidly build relationships with colleagues at all levels of the business.
Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.

Experience of cross functional working and the ability to demonstrate a collaborative approach, one team, with regarding to building key relationships across the business.

Demonstrable knowledge of continuous improvement and process transformations with the IT industry, and experience of leading and delivering improvement programmes in similar companies.

Must have significant understanding of UNIX, Windows, HyperV, VMware technologies
About Capita Technology and Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients.

We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.

We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery.

TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.

Opportunity to progress your career
~23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
~ Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more

You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.

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