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    Product Support Engineer - Belfast, United Kingdom - Proofpoint

    Proofpoint
    Proofpoint Belfast, United Kingdom

    2 weeks ago

    Default job background
    Description
    It's fun to work in a company where people truly BELIEVE in what they're doing

    At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.

    Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats. Proofpoint is seeking a Product Support Engineer for our Enterprise level products.

    Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

    Proofpoint offers a highly competitive salary and benefits package including other perks like company-wide wellbeing initiatives. Product training is provided on our market-leading cybersecurity solutions.
    Hybrid working is also available with this role.
    Provide Tier 1 support to administrators & enterprise-level partners during the hours of 9am to 6pm from Monday to Friday (hours may differ depending on customer demand and business need)
    Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
    Manage product escalations, act as a liaison between customers, and various levels of tiered support
    If needed, work as part of our wider team assisting customers during installations and configuration
    Experience in a technical support/helpdesk environment (experience AND/OR knowledge with Email systems and Networking)
    Experience in problem analysis and resolution of software problems
    Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
    Experience with Linux is beneficial
    We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people.

    That's why we're a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

    Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

    Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

    We hire the most innovative minds globally to safeguard our customers' sensitive data and intellectual property.

    Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

    Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services.

    At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

    We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth.

    We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

    At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks.

    Build and enhance our proven security platform
    Blend innovation and speed in a constantly evolving cloud architecture
    Analyze new threats and offer deep insight through data-driven intel
    Collaborate with customers to help solve their toughest security challenges
    We are singularly devoted to helping our customers protect what matters most.

    That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

    Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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