- 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.
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IT Support Technician
3 weeks ago
Jobheron Havant, United KingdomAn experienced IT Support Technician is needed to join the team at this leading IT Solutions Provider based in Havant. They are an established and forward-thinking IT services company offering fast and friendly full-spectrum IT support to personal and professionalclients. · They ...
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Help Desk Support Technician
3 weeks ago
Spectrum IT Recruitment Portsmouth, United Kingdom Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company pr ...
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Second Line Desktop IT Support Technician
6 days ago
HSDC Havant, United Kingdom Permanent - Full timeHSDC is seeking an IT Support Technician to work within the IT Services in providing exceptional desktop IT support combined with excellent customer service to staff and students. · 37 hours 52 weeks · Salary: Grade 4 Spine Point 14 - £26,047.31 · Contract type: Permanent · You w ...
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IT Support Field Technician
4 days ago
TIGER RESOURCING SOLUTIONS LIMITED Portsmouth, United Kingdom permanentIT Support, Field Technician, 1st & 2nd Line, MS/ Windows, O365, Helpdesk Ticketing, Mobile Devices, CompTIA A+ certified. · ****MUST be able to drive and own your own vehicle**** · A charity group in Portsmouth are looking for an IT Support/ Field Engineer to be the first point ...
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Application Support Technician
3 weeks ago
Eclipse Total Solutions Limited Southampton, United Kingdom Full timeJoin Our Team as an Application Support Technician · Must be local to Southampton as the role is onsite Monday to Friday. · No sponsorship or relocation is offered for this role. · (Must have a right to work in the UK)Are you passionate about providing exceptional customer suppo ...
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IT & Technical Support Technician
3 weeks ago
Clear IT Recruitment Limited Godalming, United Kingdom**Our client is seeking an experienced IT & Technical Support Technician to be based in their Godalming office.** · **Key job roles**: · **Customer support**: · - Technical support (e.g. Identifying common instrument / software issues and suggesting fixes, Software update and ins ...
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Technical Support Technician
2 weeks ago
Priority Appointments Basingstoke, United KingdomAre you looking to join a forward thinking company, with great employee longevity that offer an early finish on a Friday, regular social events and 25 days annual leave, as a Technical Support? · This world renowned company specialise in providing practical solutions to the comme ...
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IT Support Technician
3 weeks ago
Octagon Recruitment Lymington, United Kingdom Full timeAn exciting opportunity for an IT Support Technician has become available with a well-established technology company based in Lymington, Dorset. · The role will be reporting into the Head of IT and will be supporting the users in their day--to-day activities by managing IT reque ...
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IT Support Technician
3 weeks ago
Octagon Group Lymington, United Kingdom Full timeAn exciting opportunity for an IT Support Technician has become available with a well-established technology company based in Lymington, Dorset. The role will be reporting into the Head of IT and will be supporting the users in their day--to-day activities by managing IT requests ...
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IT Support Technician Apprentice
1 week ago
QA Ltd Chichester, United Kingdom Full timeAbout LMS Group: · IT Solutions provider from the South Coast's Leading Microsoft Gold Partner & Cisco Select Partner. LMS Group has technology experts that provide the best possible IT strategy, technology solutions, communications and connectivity for businesses, as well as · t ...
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IT Support Technician
2 days ago
Sound United Worthing, United KingdomJob Description Summary: · Consumer offices throughout Europe. Primarily providing onsite support in Worthing with regular travel to provide onsite support at our office in Southwater. Also providing remote support for other Masimo Consumer offices across Europe and working with ...
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Network Support Technician Apprentice
2 weeks ago
QA Ltd Peper Harow, United Kingdom**Employer description**: · At CSL, we help ambitious healthcare organisations to understand their marketplace and achieve their business goals by providing consultancy, expertise and software tools to support effective business intelligence. · Whether working with public or priv ...
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Junior 1st Line IT Support Technician
3 weeks ago
IT Talent Solutions Ltd Holybourne, United KingdomJunior 1st Line IT Support Technician is required for my client based near Holybourne, Hampshire. · ** p/d (Inside IR35) - Onsite**You will provide end user support, maintenance of current systems and infrastructure support. · The role will require proficiency in the use of in IT ...
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IT Support Technician
2 weeks ago
Octagon Group New Forest, Hampshire, United KingdomAn exciting opportunity for an IT Support Technician has become available with a well-established technology company based in Lymington, Dorset. · The role will be reporting into the Head of IT and will be supporting the users in their day--to-day activities by managing IT reque ...
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Application Support Technician
1 week ago
NET Recruit Southampton, United Kingdom Full timeYour Company:The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values suc ...
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Field Engineer Bosch
3 weeks ago
StartMonday Havant, United Kingdom Full timeFIELD SERVICE ENGINEER · Full Product Training - If you can use a Multi Meter · BOSCH - Premium Manufacturer of White Goods & Domestic Appliances · Reside & work in PO/GU/BN posctode · Are you an Engineer, Technician, Electrician, Mechanic or Maintenance Engineer looking for a Fi ...
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Apprentice (Design)
4 weeks ago
Collins Aerospace Havant, United Kingdom**Date Posted**: · **Country**: · United Kingdom · **Location**: · Alexandria Park, Penner Road, Havant, PO9 1QY, UK · **Position Role Type**: · Unspecified · **The Opportunity**: · As an Engineering Technician (Design) apprentice this programme forms part of your companies succe ...
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Server Support Technician
6 days ago
Ordnance Survey Southampton, United KingdomOur growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services. · Join us and you'll have an ...
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Program Support Technician
1 week ago
Commonwealth of Virginia Southampton, United KingdomJob Duties · Provides administrative and programmatic support to the Medical/Nursing department in support of the unit and agency mission. · Updates and maintains records, files and automated databases. · Maintains institutional mental health records in compliance with IOP's and ...
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School IT Support Technician
4 days ago
Salutem Shared Services Five Oaks, United Kingdom Full timeSchool IT Support TechnicianSalary/Rate: £ £12.85/hour, dependent on experienceMonday-Friday, 20hrs/week; Term Time only (39 weeks) + 1 week during the holidays. Permanent roleBased at Ingfield Manor School, Billingshurst, RH14 9AX.Ingfield Manor School is an established special ...
IT Service Service Desk Support Technician - Havant, Hampshire, United Kingdom - HCLTech
Description
Job Description We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.
It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
Job Type:
This is Fixed term contractual role
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Provide level 1 remote desktop support and perform other activities based on SOPs.Perform user account management activities.
Escalate complex problem to appropriate support specialists.
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training procedures.
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of Service Desk operations
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Hands-on work experience with the following:
Windows Operating systems
Windows7, Windows Vista, Windows XP, Windows 2000
Servers:
Windows 2000, Windows 2003, Windows 2008,
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Concern for Order and QualityBachelors / Masters / Equivalent
Competitive salary
Opportunity for career progression
Social benefits package
Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance.
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
IT Service Service Desk Support Technician professionals in Havant
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kane Whelan
Tesco Deliver Driver
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Veronica Illes
Hard Worker in many different Industries