Associate Product Owner - Belfast, United Kingdom - ESO

Description

How You'll Support Our Mission

ESO 's mission is to improve community health and safety through the power of data. We are hiring a new Associate Product Owner for our Product Management team enhancing and build ing new , innovative healthcare software products and features . Our industry-leading electronic health record software is used by thousands of Emergency Medical Services (EMS) agencies, Fire Departments, Hospitals , and State agencies across North America .

As an Associate Product Owner , you will report to an EMS Product Manage r and be part of our Product Management team based in Belfast, Northern Ireland. Part of your responsibilities include w orking on an innovative new healthcare solution for Mobile Integrated Health / Community Paramedicine . In addition, you will have the opportunity to be a part of defining the direction of an industry-leading native iOS application for our EMS F irst R esponders .

You will play a key role in translating our mission and product strategy into action by documenting product requirements and user stories, grooming and prioritizing backlogs , and collaborating with a cross-functional agile development team as we design, build and ship new product and feature enhancements .

What You'll Be Doing - the day to day

You will be instrumental in how we build innovative software , in close collaboration with team members in Product Management, Engineering and beyond:

• Collaborate with Product Owners, Engineers, Product Managers , Directors , Customers, and other key stakeholders to understand and contribute to the product vision and strategy
• Serve as a resource to development team s, always keeping stakeholder needs top of mind
• Interpret high level business , clinical and performance improvement data requirements to create product feature requirements, user stories, and relevant product backlog items which help solve some of the most exciting problems for our customers
• Conduct analysis work and collaborate with developers and designers to understand and fine tune our backlog items ripe for the execution phase, including the creation of acceptance criteria
• Prioritize and groom product backlogs for an agile development team – considering the needs of end users , administrators and compliance stakeholders
• Collaborate with Product Managers, other Product Owners, and UI/ UX Designers to ensure all features are built in a consistent and intuitive way that facilitates interoperability and data insights between different ESO products
• Perform user acceptance testing to ensure releases achieve the stated goals and pass ESO's high quality standards , in line with ESO's mission
• Receive mentorship from seasoned product leaders, and formal product training s & certifications , to take advantage of growth opportunities

Who You Are - the essentials ( Some of the things required to be successful in the role):

• Previous experience working in Product Management roles preferably (e.g., Business Analyst, Product Owner, Product Manager) in dynamic software companies or like experience
• Demonstrated interest in healthcare technology, healthcare service delivery or emergency services
• History working closely with design and development teams and ability to work collaboratively to achieve results
• Experience delving into the details and capability of considering the bigger picture
• Comfortable discussing creative ideas, new technology, and user experience
• Basic understanding of agile development methodologies (e.g., Scrum, Kanban)
• Strong written communication skills, especially making complicated user stories and acceptance criteria easy to understand
• Proficiency in commonly used product management tools (e.g., JIRA, Confluence, Miro or similar)
• Willingness to learn and grow every day to make a difference

Who You Are – the desirables (It's a plus if you have):

• Formal product management training (e.g., Certified Scrum Product Owner, Pragmatic Institute, etc.) and/or experience working in sizeable agile development environment (e.g., SAFe or similar)
• Engagement in volunteer activities serving your community (e.g., volunteer firefighter, volunteer EMT, peer crisis counselling, etc.) or healthcare clinical experience (e.g. nurse, paramedic, EMT, etc.)
• Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters
• Academic degree in a related field (software engineering, computer science, business information systems, clinical informatics, biomedical informatics, etc.)
• Experience working in intercultural environments and collaborating with diverse teams

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:

• Life insurance (4 x base salary)
• Income protection insurance
• A generous pension contribution
• Private medical insurance including optical and dental
• A health cash plan
• Modern City Centre office and a flexible hybrid working policy
• Annual health and wellness allowance + cycle-to-work scheme
• Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
• Enhanced short and long-term sick pay
• Great holiday entitlement which increases year on year until you reach 5 years of service

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference?

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, "Vista"), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: and Vista's privacy policy at . Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.