- Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer.
- Active listening skills and excellent problem-solving capabilities.
- A continuous improvement mindset – you will listen to our customers and capture feedback in a way that allows us to support the business.
- Knowledge of FCA and Ofcom regulations would be highly desirable.
-
Complex Complaints Specialist
Found in: Talent UK C2 - 2 days ago
Vodafone Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At Vodafone ...
-
Spanish Customer Service, Responsible Gambling
Found in: SonicJobs Direct Apply UK - 3 days ago
BET365 Stoke-On-Trent, United Kingdom Full time· As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language. · You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ens ...
-
Head of Commercial Property
Found in: SonicJobs Direct Apply UK - 4 days ago
PP Associates Ltd Stoke-On-Trent, United Kingdom Full timeMy client is an established firm of solicitors based in the heart of Stoke-on-Trent specialising in a wide range of commercial work for owner-managed businesses and specialist private client work. Is recruiting for a Head of Commercial Property. We have been providing a first-cla ...
-
Financial Support Manager
Found in: SonicJobs Direct Apply UK - 4 days ago
Momenta Wolverhampton, United Kingdom Full timeOur client, a specialist Mortgage Lender is seeking Financial Support Manager to lead and manage a team of specially trained Financial Support Team Consultants in a contact centre environment. You will undertake all aspects of supporting customers experiencing financial difficult ...
-
NPD Project Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
NJR Recruitment Manchester, United Kingdom Full timeNPD Project Manager · Manchester · £35,000 - £40,000 · My Client is a leading independent UK FMCG company with an excellent reputation and a strong presence within its markets. The business comprises of a group of companies and specialises in successfully trading and manufactur ...
-
Specialist Registered Nurse
Found in: Jooble UK O C2 - 4 days ago
University Hospital of North Midlands NHS Trust Stoke-on-Trent, Staffordshire, United KingdomApplications are invited from experienced Registered Nurses with a passion for palliative and end of life care. This 12 month secondment is an exciting opportunity for you to join a well-established, respected and innovative Specialist Palliative Care Team covering both Royal Sto ...
-
PHC Continuing Healthcare Mental Health Nurse Assessor
Found in: J-Vers UK C2 - 1 day ago
NHS Midlands and Lancashire Commissioning Support Unit Stoke-on-Trent, Staffordshire, United KingdomMain area Mental Health Grade NHS AfC: Band 6 Contract Permanent: Agile working with a requirement to attend the office base as and when requested. All assessments will be face to face, Vehicle for the purpose of business miles essential for this role. Hours · Full time · Home ...
-
Dentist
Found in: Jooble UK O C2 - 5 days ago
Together Dental Stoke-on-Trent, Staffordshire, United KingdomAre you looking for a new opportunity? What is important for you to have from your next practice? Let's discuss how we can help you. · Negotiable UDA rate · Potential Private Earnings from £60,000 with a 50% Private Rate · Up to £30,000 Golden Hello spread across 3 years with ...
-
PHC Continuing Healthcare Mental Health Nurse Assessor
Found in: Talent UK C2 - 2 days ago
Midlands and Lancashire Commissioning Support Unit Stoke-on-Trent, United Kingdom PermanentJob summary · MLCSU Personalised Healthcare Commissioning (PHC) are looking for a qualified Mental Health Nurse to work with our team based in Staffordshire · The post holder will play a key role in supporting the Personalised Healthcare Commissioning service across the region. ...
-
PHC Continuing Healthcare Mental Health Nurse Assessor
Found in: Talent UK C2 - 2 days ago
NHS Midlands and Lancashire Commissioning Support Unit Stoke-on-Trent, United Kingdom PermanentNHS AfC: · Band 6 Job overview · MLCSU Personalised Healthcare Commissioning (PHC) are looking for a qualified Mental Health Nurse to work with our team based in Staffordshire · The post holder will play a key role in supporting the Personalised Healthcare Commissioning servi ...
-
Specialist Registered Nurse
Found in: Jooble UK O C2 - 1 day ago
University Hospital of North Midlands Newcastle-under-Lyme, Staffordshire, United KingdomMacmillan Specialist Palliative Care Nurse · Band 6 · Main area Specialist Palliative Care Grade Band 6 Contract Secondment: 12 months Hours Part time - 30 hours per week hrs per week including rota for BH and weekend working (would consider 30 hrs over 4 or 5 day working)) Job ...
-
Macmillan Specialist Palliative Care Nurse
Found in: Talent UK C2 - 2 days ago
University Hospital of North Midlands NHS Trust Newcastle-under-Lyme, United Kingdom SecondmentJob summary · Applications are invited from experienced Registered Nurses with a passion for palliative and end of life care. This 12 month secondment is an exciting opportunity for you to join a well-established, respected and innovative Specialist Palliative Care Team covering ...
-
NHS Dentist
Found in: Talent UK 2A C2 - 6 days ago
Prestige Dental Care Leek, United Kingdom Undefined"Modern, Digital, Friendly, Supportive, Platinum Invisalign Provider, 5 Star Google rated with over 240 reviews, a multidisciplinary "one-stop" clinic performing all cosmetic and dental procedures with a strong Social Media presence". · *Services and benefits to you (Surgery cate ...
-
Safety Engineer
Found in: Ziprecruiter UK C2 - 1 day ago
Morgan Ryder Cheshire East, United KingdomJob Description · Technical Product Safety Engineer · Competitive Salary + Hybrid Working + Life Assurance and much more · A new and exciting opportunity has arisen for an experienced Technical Product Safety Engineer to join a global leader who are specialists in creating innova ...
-
Product Safety Engineer
Found in: Ziprecruiter UK C2 - 3 days ago
Morgan Ryder Cheshire East, United KingdomJob Description · Product Safety Engineer · Competitive Salary + Hybrid Working + Life Assurance and much more · A new and exciting opportunity has arisen for an experienced Product Safety Engineer to join a global leader who are specialists in creating innovative, safety critica ...
-
Logistics Specialist
Found in: Appcast UK C C2 - 2 days ago
Career Moves Manchester, United Kingdom Full timeLogistics Specialist - Global Super Brand · 12 month FTC · South Manchester · Salary up to £ 29,000 pa · ASAP Start · Our client, a global super brand has an exciting opportunity for a Logistics specialist on a 12 month fixed term contract to manage the international customer ...
-
Customer Support Specialist
Found in: Appcast UK C C2 - 3 days ago
Blueclip Manchester, United KingdomAs Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works. We're looking for a Customer Support Specialist to join our client's team. · Job Description: · Responding to customer inquiries via email, phone, and live chat · ...
-
Supervisor - Logistics FMCG - South Manchester - salary up to 35,000
Found in: Appcast UK C C2 - 5 days ago
Career Moves Group Greater Manchester, United KingdomSupervisor - Logistics Specialist - Global Super Brand · Permanent · South Manchester · Salary up to £ 35,000 pa + Benefits · ASAP Start · Our client, a global super brand has an exciting opportunity for a Logistics Supervisor to manage a small team who focus on the successf ...
-
Supervisor - Logistics / Merchandiser - Global - South Manchester - salary up to 35,000
Found in: Appcast UK C C2 - 1 day ago
Career Moves Group Greater Manchester, United KingdomSupervisor - Logistics Specialist / Merchandiser - Imports - Global · Permanent · South Manchester · Salary up to £ 35,000 pa + Benefits · ASAP Start · Our client, a global super brand has an exciting opportunity for a Logistics Supervisor to manage a small team who focus on ...
-
Senior Engineer
Found in: Jooble UK O L C2 - 6 days ago
Morgan Ryder Cheshire East, Cheshire, United KingdomProduct Safety EngineerCompetitive Salary + Hybrid Working + Life Assurance and much moreA new and exciting opportunity has arisen for an experienced Product Safety Engineer to join a global leader who are specialists in creating innovative, safety critical equipment used in defe ...
Complex Complaints Specialist - Stoke-on-Trent, United Kingdom - Vodafone
Description
Complex Complaint Specialist
Location: Stoke On Trent / Hybrid (Blended home working)
Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre
Working Hours: Full Time hours weekly rotating Monday to Sunday 8-8 Including Bank holidays
Start July 2024 *
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you'll do
As a Complex Complaint Specialist you will be responsible for taking ownership of our very complex customer complaints and use your natural curiosity, tenacity, active listening, and relationship building skills and your ability to connect to investigate, review and resolve.
This is not just any complaints handling role - you will be dealing with a wide range of complex complaints relating to all product types, including those that are FCA reportable. This may involve speaking to vulnerable customers, including people that are experiencing financial hardship. You will be expected to work autonomously, applying a moderate degree of personal judgement in each individual case, and utilising resources, systems, processes, and networks effectively.
We are looking for individuals that have a genuine passion for going above and beyond for customers and can demonstrate our deep commitment to 'earning customer loyalty' which is one of our key values. As the go-to person for dissatisfied customers, you must be confident that can turn even the most negative experiences into positive ones.
You will work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies, to ensure that all complaints are resolved successfully and in a timely manner.
Who you are
To be successful in this role, you must have proven complaint handling experience, ideally within a regulated sector, and the ability to make informed decisions while keeping the customer at the heart of everything you do. You must be empathetic, customer-centric, and possess a high degree of emotional intelligence, as you will be dealing with vulnerable customers on occasion.
Additionally, the ideal candidate will have:
Complex Complaints Specialist professionals in Stoke-on-Trent
-
Adebayo Olajide
PMO Analyst /Business Analyst
-
Chiamaka Alozie
Legal services, Customer services