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    Building Support Coordinator - Milton Keynes, Buckinghamshire, United Kingdom - Calex UK (Learning & Development)

    Calex UK (Learning & Development)
    Calex UK (Learning & Development) Milton Keynes, Buckinghamshire, United Kingdom

    3 weeks ago

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    Description
    Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers.

    We are currently seeking to recruit a Senior Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes.

    The Senior Delegate Support Coordinator will report directly to the Network Engagement Team Manager and will play a key role in retailer engagement acting as a focal point of information for the retailer network, building strong relationships between The NLC and its customers.

    The ideal candidate will thrive in a fast-paced, dynamic environment and possess excellent customer-service skills.

    As the Senior Delegate Support Coordinator you will support the Network Engagement Team Manager in the coordination of the workflow within the team, be hands-on in assisting colleagues in the completion of their personal and team responsibilities, support escalation queries and develop your task co-ordination skills.

    The Senior Delegate Support Coordinator will be an organised individual with an eye for detail, they will possess exceptional customer service skills, strong communication skills and ideally have previous experience within a learning and development department.

    Through assessing and distributing workload, you will drive team performance to achieve required KPIs
    Support the team in executing the varied and numerous tasks required of the delegate Support function
    You will provide coaching for team members, training for new recruits and act as the first point of escalation
    Adhere to and follow all policies and procedures
    Undertake ad-hoc reporting and administration, as well as attending meetings (onsite and offsite) as deemed necessary by Calex and VWG

    Delegate Support

    To provide a consistent high level of customer service to the investor network at all times by phone, email and face to face.

    To provide Learner Management System (LMS) and Administrative support to the VWG Network.
    Managing a high volume of inbound/outbound calls and emails from the retailer network
    Provide assistance to delegates arriving onsite who require direct support
    To administer the following tasks via phone, email or face to face to contractual SLAs: account creation, deactivation and maintenance
    Training enquiries including making bookings and resolving or escalating problems with training access or completion
    No show/cancellation management and billing
    Learning Management System Retailer Management

    Automotive retail experience (Desirable)
    Self-motivated and flexible
    Excellent time management and organisational skills are essential
    Computer literate - Excel / PowerPoint
    Comfortable working within an SLA / environment with proven experience of achieving against challenging performance targets.
    Flexible and adaptable; Flexible & Adaptable
    # If, like us, you strongly believe in learning that impacts personal and business performance, we'd love to hear from you.

    25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).


    This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK.

    The successful candidate will be employed by Calex UK ( Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK.

    We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely.

    Time spent in the office may change.
    VWG facilities and retailers, and other sites as necessary to perform the role.
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