- Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes.
- Manage your team's capacity and measure success against contractual commitments such as SLAs and KPIs
- Manage risks and issues that arise, providing regular reports to both internal and external stakeholders.
- Identify ways to improve and contribute beyond day-to-day delivery. This could be by participating in COP or supporting recruitment.
- Ability to multi-task and confidently prioritise for yourself and others
- Expressing confidence when faced with challenging situations
- Make fast, sound decisions whilst under pressure
- Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring
- Solution focussed and outcome driven
- Implement incident and problem management processes using best practice such as ITIL or Agile Service Management
- Coordinate and manage the resolution of major incidents and subsequent root cause analyses
- Champion governance, risk and engagement processes and be responsible for others following the processes
- Manage change using robust change management processes that prevent scope creep
- Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc
- Create, run and report on a service transition plan for onboarding a new service into a Managed Service team
- Facilitate the creation of key work products such as runbooks, playbooks, business continuity/disaster recovery plans, security management plans and access management trackers
- Coordinate knowledge management across a multi-disciplinary team
- Support and manage competing priorities
- Proactively identify and progress service and product improvements balancing user needs and client strategy
- Take ownership of team rotas and manage availability for shift-based team members
- Maintain and proactively communicate IT policies and procedures to ensure effective and efficient use
- Demonstrate encouragement of high performers, to support them towards successful promotions
- Provide regular feedback for team members and support them in producing development plans where appropriate
- Adherence and management of contractual obligations, including SLA management
- Conduct regular service reviews and report on service performance using OKRs, KPIs and CSAT
- Collaborating with user-centred design and product teams to develop bespoke client focussed measures of value
- Manage team budget and capacity, and forecast upcoming workload
- Demonstrate risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders
- Ability to track and calculate service credits on an ongoing basis
- Confidently act as the primary point of contact for customer escalations
- Develop and maintain strong relationships with senior stakeholders
- Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements
- Communicate effectively in both written and verbal communications
- Produce high-quality reports that consider the context of the clients' objectives
- Drives collaboration and breaks down barriers between conflicting views
- Demonstrate tact and diplomacy when managing key stakeholders, both client and internal, across all levels
- Support junior service delivery managers, who may not be in your core team, to develop and gain new skills
- Contribute to both Managed Service & Delivery Communities of practice
- Share successes and failures with the wider community to support the evolution of ways of working, techniques, and technologies across Made Tech
- Leverage knowledge and experience in service management to showcase Made Tech's capabilities externally
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- disability
- lgbtqiaplus-allies-and-activists
- neurodiversity
- parents-carers
- women-in-tech
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Delivery Manager
3 days ago
Montresor Legal Manchester, United Kingdom Full timeWe are seeking a highly skilled and experienced delivery manager to join a dynamic leading international law firm, this is an exciting operational role that focuses on ensuring a seamless delivery of services both to the firm's practice groups and external client. The successful ...
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Project Delivery Manager
1 day ago
Involved Solutions Manchester, United Kingdom**Project Delivery Manager SC Cleared - Contract** · **IR35**:Inside · **Rate**:Up to £575 per day · **Location**:Remote · **The Role**: · A leading Government Institution are seeking a Senior Project Delivery Manager, to be responsible for delivering products within agreed times ...
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Cyber Delivery Manager
6 days ago
Sanderson Manchester, United KingdomRole: Cyber Delivery Manager · Duration: 6 Months · Inside IR35 · SC Cleared position · £600-£660 per day pay · Our client is looking for a Cyber Delivery Manager to join them with the following skill set. · **Skills**: · - Role responsibilities include:_ · - Drive delivery of st ...
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Agile Delivery Manager
1 week ago
Jefferson Frank Manchester, United Kingdom**Agile Delivery Manager - Hybrid Manchester - Salary to £60,000** · Having worked with our client for over a year and building out multiple teams through Development, DevOps & Data we are now in a position to expand the team even further. As part of the ongoing development on a ...
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Agile Delivery Manager
1 week ago
Access Computer Consulting plc Manchester, United Kingdom**Agile Delivery Manager** · An Agile Delivery Manager with experience in security or identity is required to work with a government department for a 6 month contract. The role will be hybrid with 2 days per week onsite in Manchester and the rest remote. · **Outside IR35** · **Th ...
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Technical Delivery Manager
19 hours ago
NMS Recruit Limited Manchester, United KingdomA great opportunity has arisen for a Technical Delivery Manager to join a rapidly growing business within the fibre industry. You will be responsible for the delivery of technical projects through their life cycle, ensuring solutions are sound and alignedto business goals. Respon ...
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Agile Delivery Manager
19 hours ago
MRJ Recruitment Manchester, United KingdomWith over 2,000 employees across the UK, our client is a dynamic FTSE 250 digital retail business that prides itself on having built up its technology output to the point where 91% of its product revenue comes from digital sources today · Following investment from a global intell ...
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Fibre Delivery Manager
19 hours ago
NMS Recruit Limited Manchester, United KingdomA great opportunity has arisen for a Fibre Delivery Manager to join a rapidly growing business. You will be responsible for coordinating the successful completion of installations, ensure that contractor work is in compliance with the necessary standards,and where required take a ...
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Microsoft Delivery Manager
3 days ago
Anson McCade Ltd - IT and Finance Recruitment Manchester, United Kingdom**Role: Microsoft Application Delivery Manager · Location: Hybrid - Manchester · **Salary**: Up to £68,000 (DOE) · Skills: Power platform, Azure, D365, SC Clearable** · **The Company**: · An international IT Solutions Provider is on the market seeking the highest of performing Mi ...
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Agile Project Manager/ Delivery Manager
3 days ago
Context Recruitment Limited Manchester, United Kingdom**Agile Project Manager/ Delivery Manager - Web and Mobile Digital Consultancy -** · **Remote working (or hybrid if you prefer, offices are in Manchester and Fareham)** · Opportunity for an experienced Agile Project Manager/Delivery Manager to join a boutique, high calibre digita ...
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Software Delivery Project Manager
2 days ago
Akkodis Manchester, United KingdomAre you a Project Manager with a software development background, ready to lead and roll-out multiple, enterprise-scale online software projects within a well-established global business? Keep reading · As a persuasive and confident Project Manager, you'll be operating a no-nonse ...
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Delivery Manager
6 days ago
Innova Recruitment Manchester, United KingdomJob Description · Agile Delivery Manager x2 · Up to £60k + bonus · Manchester/Hybrid · As a Delivery Manager, I suspect you will want to work with top-class engineering and product squads, so you can ship some really cool features. · You'll also probably want to work on a platfo ...
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Delivery Manager
1 week ago
DVF Recruitment Greater Manchester, United KingdomMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. · Th ...
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Delivery Manager
1 week ago
DVF Recruitment greater manchester, United Kingdom Full timeJob DescriptionMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service p ...
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Delivery Managers
6 days ago
Innova Recruitment Manchester, United KingdomAgile Delivery Manager x2 Up to £60k + bonus · Manchester/Hybrid · As a Delivery Manager, I suspect you will want to work with top-class engineering and product squads, so you can ship some really cool features. · You may also want to work for a company who are people-focused, ...
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Delivery Manager
5 days ago
Methods Manchester, United KingdomJob Description · Methods Business and Digital Technology Limited · Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago a ...
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Delivery Manager
5 days ago
Methods Manchester, United Kingdom Full timeMethods Business and Digital Technology Limited · Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we ap ...
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Delivery Managers
1 week ago
DVF Recruitment Greater Manchester, United KingdomMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. · Th ...
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Delivery Manager
1 week ago
ECOM Manchester, United KingdomSenior Software Delivery Manager · Manchester (Hybrid 2-3 days a week in Manchester) · Are you looking to make a progressive impact in the world of software delivery? Join a mid-sized software company dedicated to delivering software projects to the highest standard. · As a Sen ...
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Delivery Manager
3 days ago
Pinsent Masons Manchester, United KingdomDelivery Manager · Birmingham, Edinburgh, Glasgow, Leeds or Manchester (3 days per week in the office) · Salary range starting at £50,000 a year · Role Overview · Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in th ...