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Redditch

    Field Service Technician - Redditch, United Kingdom - BOBST

    BOBST
    BOBST Redditch, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    At BOBST we pride ourselves on the equipment we manufacture and the service we deliver to our customers. Our success is down to one thing – our PEOPLE. We recognise that they are the key to our continued accomplishments, and we have a very talented and experienced team at BGL. To recognise the contribution of our people, we offer a variety of benefits outside of the usual salary, pension and bonus packages and we are continually reviewing our benefits package to ensure we are offering the best for our dedicated team.
    Communication
  • Liaises effectively and professionally with customers and suppliers, both internal and external regarding technical and general queries.
  • Liaises effectively with other members of service team, particularly with Technical Service Manager, to share knowledge on systems and work in progress.
  • Liaises effectively with CCS teams regarding customer spare parts and warrantee items
  • Develops and maintains close professional partnership with customers, group companies, suppliers and other bodies.
  • Identifies what information customers and colleagues require, recording factual information accurately.
  • Expresses clearly and effectively orally and in writing.
  • Answers telephone within three rings.
  • Negotiates effectively towards desired goals
    • Customer Service (Mandatory)
  • S upport the organisation in its commitment toward a culture of customer service
  • Play an active and positive part in Customer Service training and events as initiated through the Institute of Customer Service and other parties as requested
  • Positively promote our membership to internal and external customers
  • Complete the annual ICS Benchmark Survey and encourage colleagues and customers to do the same
  • Actively seek out ways to increase your levels of customer service through self-development and knowledge sharing
    • Team Work
  • Forms and maintain good working relationship with colleagues, encouraging and supporting others
  • Shows collective responsibility.
  • Displays a helpful and approachable manner
  • Supports other team members with daily activities
  • Contributes to maintenance and development of departmental morale
  • Contributes and shares information to maximise team performance
  • Attends Service Meetings and contributes to team decisions and plans remaining focused on the achievement of the team's objectives.
    • Personal Effectiveness
  • Manages own time effectively and ensures that priorities are met
  • Displays flexibility
  • Learns from experience
  • Shows resilience under pressure
  • Displays integrity
  • Wins the confidence of others
  • Manages personal workload in an effective and productive way
  • Takes opportunities to increase own areas of competence
  • Uses own initiative
  • Positively influences people and situations
    • Health and Safety (mandatory)
  • Works in a safe manner, so as not to endanger the health and safety of themselves and others around them.
  • Works consistently to the Health & Safety Standards set down by the company
    • Service, Maintenance and Repairs (specific)
  • Identifies technical problems and liaises with the customer to report findings and recommendations, always striving for first time fix
  • Carries out service, repair and installation of Bobst Group machinery to agreed BGL standards.
  • Completes returns advice forms and Blue Bobst returns labels and submits to Freight Administrator for processing.
  • Provides accurate information to spare parts department for customer quotations to be generated
  • Actively identifies areas in which the business partnership can be improved via opportunities for other BGL products.
  • Conducts six monthly service contracts and actively promotes the service programme within our customer base
  • Ensures that survey reports are returned to customers within seven days
  • Follows up service interventions (either by phone or liaison visit) to ensure customer satisfaction
  • Displays a commitment to customer service
    • Technical (specific)
  • Maintains and develops technical skills in own specialist area
  • Demonstrates high level of technical competence directly related to needs and requirements of clients and understands and applies these capabilities to those needs.
  • Applies technical knowledge to provide a quality service
  • Gives technical advice to customers and involves other members of the company when relevant.
  • Keeps up to date with client and industry developments
    • 7. Flexibility (specific)
  • The ability to work where and when required, sometimes at short notice
  • Flexibility within product ranges
  • Development within the associated disciplines
  • Ability to adapt to the diverse customer needs
  • Arrive on site at 8am when working within a 2 hour travelling period
    • Administration
  • Produces accurate & timely service reports on request by either BGL or customer
  • Submits time sheets, expenses and / or overtime forms after each service intervention on a weekly basis
  • Completes Bobst installation reports after each machine installation.
  • Maintains an accurate tool inventory.
  • Ensures all periodic maintenance is carried out to company vehicles in accordance with the Company vehicle policy
    • Competencies and Skills
  • Ability to diagnose faults and make recommendations in customer environment
  • Ability to communicate effectively with the customer
  • Full UK Drivers License
  • Strong analysis skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to multi-task in a dynamic environment
    • Education
  • HNC or equivalent in Mechanical or Electrical Engineering
    • For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
    BOBST is one of the world's leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let's shape the future of the packaging world.
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