Training Administrator - London, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have exceptional administrative experience and a passion for learning?

Our client are one of the largest housing associations in the UK servicing over 104,000 homes across London and the Home Counties and they are recruiting for a temporary Administrator to support their Learning and Development team in providing exceptionalcustomer service across the organisation ensuring the yearly training schedule in achieved.

Key Responsibilities::

Support the Learning & Organisational Development team to successfully deliver against the yearly training schedule and wider team objectives set by the Head of OD & Culture
Complete the daytoday administration of learning activities and initiatives across the organisation, such as booking in training and focus groups, working with multiple stakeholders across the organisation
Comanage the Learning & Development mailbox and respond to queries from external suppliers and colleagues, working closely with L&OD team members to ensure a consistent approach
Run good admin when raising purchase orders and managing invoices via the Procurement system, for various Learning & Organisational Development activities including training, away days, and qualifications, and ensure our 3rd suppliers and external trainingproviders are paid on time
Collate and record evidence and evaluations, maintaining and improving our learning records
Build good working relationships with our thirdparty partners and external training providers across Learning, Compliance, and Engagement
Maintain our learning environments to ensure data is accurate, suggesting improved ways of working along the way
Work with the wider Learning & Organisational Development Administration team to build and improve effective communication to our customers and management of learning events and initiatives
Maintain the Learning & Organisational Development intranet pages to ensure content is current, concise, and clear for our colleagues
Support our internal Learning Partners to design and deliver training materials where needed, particularly supporting the facilitation of training sessions including setting up training rooms, face to face and virtually
Support the Wellbeing Programme and delivery of initiatives such as a Catalyst sports day and various charity events

About you:

You will be totally committed to delivering excellent customer experience embodying our values every day in the way you deal with customers and colleagues.
You will demonstrate commitment to the principles of equality, diversity, and inclusion, and the ability to inspire colleagues in a positive way through support and personality.
You will have a passion for learning and want to deliver great results for our internal and external customers
You will have a trackrecord of delivering excellent customer experience, engaging enthusiastically with our internal and external customers
You will have excellent communication skills and a great understanding of our communication tools
You'll deliver easy, reliable, empathetic service to your internal and external customers, by seeking to understand fully your customers' needs, identifying, and working to remove pain points, and always doing what you say you will

This is a temporary role until the end of March 2023 but maybe extended at this point and offers hybrid working, 2 days from the office and 3 days from home.