- Manage customer orders from receipt to completion, including stock management and sales forecasts.
- Maintain communication with customers, negotiate lead times, and coordinate with internal stakeholders.
- Lead projects to standardise processes and provide ongoing business solutions.
- Actively participate in team meetings, support other departments, and handle main switchboard calls.
- Process customer orders within 24 hours.
- Maximize efficiencies in order processing.
- Ensure continuous supply to customers without exceeding stock levels.
- Meet deliveries without additional costs to the business.
- Previous experience in a fast-paced environment.
- Proficiency in Microsoft packages, particularly Excel.
- Experience in systems and process improvements preferred.
- Excellent communication skills with internal and external stakeholders.
- Proactive attitude in maintaining high service levels.
- Attention to detail for accurate decision-making.
- Commercial awareness and ability to work independently or in a team.
- Highly organized to handle changing priorities in a customer-driven environment.
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Account Manager Sales Executive - Sunderland, United Kingdom - Stem Recruitment
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Description
STEM Recruitment Solutions are looking for an experienced account manager to join one of their manufacturing clients based in Sunderland.
we are looking for someone to ensure top-tier customer service while efficiently managing assigned accounts for maximum satisfaction. Spearhead Business Improvement Projects to streamline workflows and enhance departmental activities.Key Activities and Responsibilities:
Key Results Areas/Outputs:
Key Relationships:
Internal:
External sales, origination, transport, warehouse, production planners, procurement, quality, commercial.
External:
All Customers.
Requirements:
Skills:
STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business.
We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses.
STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities