- Logging call outs on Lift Data, whether received from email or phone and allocating to the route engineer - pushing to meet response time.
- Schedule service visit dates with clients ensuring the bulk clients and overdue are prioritised at the beginning of the month.
- Flexibility to rearrange scheduled works when engineers are sick or rerouted for emergencies, also handling in the appropriate manor with the client.
- Entering and processing engineer service and breakdown reports, saving into relevant folder if recommendations noted prioritising lifts off.
- Update lift status on Lift Data, ie. reinstate when no longer out of service and issuing to clients. Marking off services from the monthly schedule as you go
- Entering insurance RCs and saving in the relevant folder
- Managing technician's diary, scheduling jobs with client and issuing information to technician with managements approval
- Sourcing parts and quotes, checking for managements approval on costs.
- Raise Purchase Orders on Lift Data and issuing to suppliers/subcontractors.
- Answering the door and taking in deliveries
- Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers.
- Booking in parts/deliveries on Lift Data, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit.
- Chase clients for Purchase Order numbers when call outs are chargeable after a week escalate to Maintenance Manager
- Ensure engineers have sufficient tools/stock and ordering as required
- Call out pricing up and invoicing.
- Update night call rota
- Update night call portal
- Monthly bulk client reports
- Terminate a contract when advised by Sales/Management
- Adding/Removing new sites on the vehicle tracker
- Daily Check to clear the white cupboard to ensure engineers have taken relevant parts and it is clear (no rubbish/old parts have been left)
- Undertaking other relevant tasks that may be required from time to time.
- Lift Data system knowledge
- Previous experience in working in a call centre environment/administrative role.
- Good geographical knowledge.
- Very customer service orientated/focussed.
- Professional telephone manner
- Interpersonal skills – friendly outgoing personality
- IT Skills – Microsoft Office – (Word, Excel), Lotus Notes, Lift Data system.
- Good organisation and planning skills
- Good communication skills – written, oral and listening.
- Ability to multi-task/flexible approach.
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Lift Service Co-ordinator - Sevenoaks, United Kingdom - Stirling Warrington Limited
Description
Lift Service Co-ordinator Role
Paying up to £29k
Role Description:
This is a full-time on-site role located in Sevenoaks for a Maintenance Coordinator. The Maintenance Coordinator will help with the running of the maintenance department working along side the Senior Maintenance Coordinator.
Main Duties and responsibilities:
Knowledge/Experience
Skills
To discuss this role further or any other lift opportunities please contact me on or email
