Natalie Parker

Friendly, confident and hardworking with solid experience within Administration, Bookings and Coordination. 

I am a meticulous planner who strives for perfection with a professional reliable approach. Easily excelling in a team dynamic also happy working independently, achieving company set and personal targets with passion and vigor.  

I am well versed to working in high pressured environments keeping focused and driven when working to deadlines.  

I have an ecliptic scope of professional experience but the underlying themes are managing, strategic planning and organising & coordinating. Being a competent clear communicator this is an area I feel very relaxed and confident.

 Experienced Office Manager with a positive can-do attitude.
Having managed large offices I am confident putting ideas into action from early conception through to completion assisted by my understanding of business practices. Importantly, I am very good with people with an easy capability to build strong working relationships, rapport and trust with clients. 

Key Competencies

Problem Solving
Business Acumen
Leadership
Communication
Accountability 
Commitment to Excellence 
Planning & Organisation 
Decision Making
People Orientation 
 

Freelance Administrator and Bookings Coordinator – Discovery TV Networks March 2015 – Current Position. Chiswick, West London
Overview 
In my current role I am an integral part of the Bookings Department, scheduling events, feeds, technical resources, personnel and facilities working from home and attending the office. Providing day to day bookings and administrative support as well as contributing to the management of all the resources inside the broadcast facility. As part of my role I work in specific areas and have additional responsibilities such as liaising with internal departments to book the correct equipment for each live feed. The Bookings Coordinator will work within Network Origination Services and be responsible for coordinating the resourcing and distribution of facilities for over 10,000 live events each year.
There is little room for error in this position, it is my responsibility for the seamless scheduling to make sure all events happen with little disruption.

Live Broadcast Scheduler – QVC Shopping Channel
April 2014 – March 2015
Overview Accountable for the seamless scheduling of Live Broadcast (Production and Presenter’s) staff, freelancers and Guests to maximise the needs of the programme schedule.  Handling the roster, invoicing, annual leave etc for over seventy members of crew. Manage all departmental administration, overseeing the Guest Scheduler and Live Broadcast Assistant.
· Manage the updating of the HR Information System with employee’s holiday and absence ensuring information is accurate and available when required. Ensure timeliness and compliance to relevant policy. 
· Notify the Presenter Performance Manager of Presenter holiday requests and highlight any impact to the schedule.
· Approve holiday requests for Production staff; ensuring that QVC has the right people in the right place for the Live operation at all times in order to meet programme requirements.
· Act as the departmental Business Continuity Coordinator ensuring that scheduling plans are in place. Communicate output and any actions from the Business Continuity meetings to the Media Operations Management team.
· Schedule Live Broadcast staff and freelancers to ensure that there is sufficient cover for operational business needs and to maximise sales. 
· Coordinate and communicate all Presenters’ off air schedules to meet the needs of PR, social media and promotional activity ensuring they are well informed of requirements.
· Maintain an up-to-date register of approved freelance staff, ensuring that the operational needs of the department are met and maintained.
· Supervise travel arrangements for Live Broadcast staff within the guidelines as set by QVC this includes UK and International travel. 
· Meet all new starters, staff and freelance, and ensure they have an understanding of their working patterns prior to their first shift.
· Communicate all schedule changes to the Live Broadcast team, Guests and the wider business.

Broadcast Department Office Manager- Sit-up Channels 

August 2010 – February 2014 
· Oversee the daily running of the broadcast department overseeing freelancer budget and crew rotas.
· Report directly into CEO – Diary Management for Head of Broadcast often attending meetings on his behalf.
· Meet with guests operating studio tours.
· Coordinated trade shows every quarter to showcase to staff the retail department seasonal stock in take.
· Organised staff sample sales every quarter. 
· Project managed office relocation to combine two buildings. Large task which incorporated over 400 personnel and health and safety issues working alongside the facilities team.
· Liaised with IT department keeping on top of any technical issues the office experienced, requesting new accounts and deactivating past.
· Raise purchase orders and dealing with invoicing in accordance with finance requirements. Overseeing bookings.
· Coordinated new personnel introductions and welcome packs.
· Charged with planning any work related social & charity events bringing them through to fruition. 
· Ordering fresh flowers weekly. Responsible for stationary stock and petty cash.
· Responsible for health & safety training –keeping fire exits clear and marshalling when needed. 

PA to Executive Producer and Production Office Manager - Thomas Cook TV

January 2009 – August 2010 Vauxhall London
· Overseeing the daily running of the production office.
· Diary Management for Exec Producer ensuring all needs and tasks are met to deadline.
· Responsible for department budget, VT Budget, Location Budget. 
· Hiring personnel, providing team support and induction training.
· Overseeing busy shooting schedule diary.
· Hire of crew, fixers and equipment.
· Organised crew travel and accommodation, filming permits, foreign currency, visas and carnets.
· Compiled and communicated shooting schedule to crew.  Chairing crew meeting to team going through in fine detail the shooting plans.
· Held responsibility for all logistics of the shoots on call throughout.
· Acted as ground support and emergency contact during filming.

Office Manager & Front of House - etv productions

September 2007 – January 2009 
· Front of house for a busy production office.
· Operating a switchboard in a warm, confident and happy manner
· Reservation of meeting rooms on a computerised meeting room booking system
· Meeting and greeting clients in reception. Ensuring clients receive VIP treatment
· Liaising with other receptionist, the catering team and the AV team
· Liaising with the PAs and executive directors
· Assisting in the co-ordination and preparation of meeting rooms 
· Booking couriers
· Administration Adhoc duties
· Booking catering facilities - organising lunches and liaising with catering team.
· Having an eye for detail and checking rooms are perfect each time.
· Receptionist general duties 
· Office budget replenishing office stock and dealing with any maintenance issues.
· Liaising with security and HR.
· Responsible for all work social events – Sourcing  venues, arranging catering and transport.
· Provide new personnel with security passes and office tour.

Senior Support Services: Switchboard Operator and Events Officer - Coutts Bank The Strand

December 2005 – September 2007 The Strand
· Started my time at Coutts working on their busy switchboard providing a premium customer service quickly progressing to Events Officer through good work and appraisal.
· Managed meeting room diary and private flat bookings across branches which received high volume of requests from across the business.
· Held responsibility for making sure guests were treated as VIPs. Arranging disabled access when required.
· Management of conference rooms request, arranging technical support and equipment for presentations.
· Held responsible for all logistics of external event bookings.
· Worked closely with the Event Managers and Health and Safety Advisors ensuring safety guidelines and policies and procedures were managed.
· Meeting and greeting visitors at all levels of seniority.
· Organising and holding meetings when to communicate event plans.
· Liaising with clients, suppliers and other staff.
· Proudest Achievement: Record holder for highest amount of calls answered in one day on Coutts main switchboard.

Front of House / Gym Receptionist - Dragons Health Club 

August 2004 – December 2005 Chislehurst Kent
· Provide warm welcome to all gym guests.
· Enter all new members onto the system. Provide welcome pack.
· Dealt with existing member requests and questions.
· Class registration bookings.
· Spa bookings.
· Ordering office supplies.
· Dealt with laundry company to ensure constant flow of clean towels.
· Organising the club cleaning.
· Ensure all areas are clean and tidy.
Sundridge Park Manor Hotel – Front of House Receptionist
July 2003 – August 2004 (1 year 2 months) Bickley, United Kingdom
· Friendly welcome to all hotel guests providing a premium customer service.
· Register new guest details, taking holding payments
· Operating busy switchboard for reservations. 
· Ensuring guests are well looked after – dealing with special requests and disabled access requests. 
· Making reservations for various restaurants and events.

 

Higher Education
2003 Ravensbourne College of Art, Design & Communication University of Sussex – Degree in TV Operations and Production. 
· Degree focused on Production, Studio and Location TV and radio operations. Intensive course syllabus which covered sound desk operation, studio & location lighting and sound, production office roles, studio crew roles, technical, editing and more.   Broadcasting morals, ethics & legal issues. Over 12 months work experience whilst studying. 
2002 A Levels Grades
· A: I.T grade   A: Media Studies   C: Sociology   C: Business Studies
Courses and independent coursework
· 2006 Researchers Survival Guide 
· 2007 Risk Assessment Training
· 2009 Priority & Time Management Training  
· 2009 Conflict Resolution Training 
· 2009 Staff Appraisal Management Training 
· 2013 Level 1 certificate in Interior Design Skills 
· 2013 Interior Design: Windows, Fabrics and Textiles