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    Service Technician Full Training Provided - Glasgow, United Kingdom - VitalAire Canada Inc.

    VitalAire Canada Inc.
    VitalAire Canada Inc. Glasgow, United Kingdom

    2 weeks ago

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    Description
    Client Service Technician page is loaded Client Service Technician

    Apply locations New Glasgow, NS - Lawrence Blvd (329) time type Full time posted on Posted 2 Days Ago job requisition id R At VitalAire we believe in patient-centered care and innovation.

    We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services.

    We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine.

    Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

    VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gasses, medical technologies and services for Industry and Healthcare.

    VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our New Glasgow, NS branch.

    The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle and providing outstanding customer service.

    The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment.
    Contributes to team effort by supporting other team members to satisfy both internal and external customers.

    Contributes to a safe working environment by participating in safety meetings and initiatives, working in a safe manner and encouraging others to do so, and reporting unsafe occurrences and/or practices.

    Complies with organizational vehicle policies and procedures, and highway rules and regulations. Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.

    Maintains a clean vehicle and ensures it is stocked with necessary personal protective equipment (PPE), safety equipment, tools, and other supplies.

    Sets up homecare equipment at patients' home, provides training to new clients and responds to requests from current clients.

    Provides client education on equipment function, maintenance, and troubleshooting.

    Ensures operation of medical equipment by completing preventative maintenance requirements; in the event that the work required exceeds the qualifications or abilities of the CST, they should manage the downstream workflow, which may involve sending the equipment back to the manufacturer or internal service center, and handling the required documentation.

    Performs warehouse duties in the branches they cover by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment.

    Documents client care and services by completing clear, accurate and timely delivery records.
    Provides after hour service to clients by participating in branch on-call rotation.

    You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.

    All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities .

    __________________
    2-3 years Customer service experience
    Strong written and oral communication skills (verbal and written) in English
    Basic computer / tablet skills
    Knowledge of use and maintenance of respiratory home care equipment preferred; Basic mechanical/repair skills
    Ability to drive long distances in all weather conditions
    Salary, bonus, flex benefits & pension plan
    Upward mobility, career progression, and tuition reimbursement
    Accommodations are available on request for candidates taking part in all aspects of the selection process. Our Differences make our Performance

    At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

    We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

    A world leader in gases, technologies and services for Industry and Health.


    Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.


    Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

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