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Case Manager
5 days ago
Sovereign & Bale Ipswich, United KingdomCase Manager · Ipswich probation CFO3, 9 - 5 Monday to Friday · Who are we? · We are a progressive charity on an exciting journey to help five times more people over the next five years. For over 30 years we have supported disabled and disadvantaged people to make positive change ...
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Complaints Case Manager
1 week ago
Pure Resourcing Solutions Limited Ipswich, United Kingdom Permanent, Full timeCompliant Case Manager · Monday-Friday 9am-5:30pm (Fridays 5pm) · £25,000-£29,000pa · We're looking for a Case Manager to join our Client Relations team on a permanent basis. This varied role is critical in supporting our Service Excellence objectives by using a variety of disput ...
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Co-ordinator / Case Manager
1 week ago
Jupiter Recruitment Suffolk, United KingdomA great new job opportunity has arisen for a motivated Care Co-ordinator to work in an exceptional residential care home based in the Woodbridge, Suffolk area. You will be working for one of UK's leading health care providers · This special residential care home provides high qu ...
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Police Solicitor
5 days ago
The Legists Suffolk, United KingdomOur Public Sector team is one of the largest in the UK, with extensive experience working with local authorities, local authority consortia, police forces, fire authorities and NHS Trusts. Our lawyers have hands-on experience of working in local governmentand the public sector. O ...
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Probation Service Officer
1 week ago
Service Care Solutions - Criminal Justice Suffolk, United Kingdom**Probation Service Officer** · **Overview** · The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. · **LOCATION: Suffolk - Bury St Edmonds* ...
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Claims Crime Prevention Team Handler
1 week ago
LV= General Insurance Ipswich, United KingdomLV=GI have a fantastic opportunity for a Motor Claims Crime Prevention Consultant to join our family of accomplished people in the Crime Prevention Teams. This role will be working from the Leeds, Ipswich or Bournemouth offices with the opportunity to work from home with days per ...
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Functional Family Therapy
4 days ago
Family Psychology Mutual Ipswich, United KingdomJob Summary The postholder will oversee the delivery of a high-quality specialist service for families with young people who have complex behavioural problems and anti-social behaviours. Referrals come from Early Help and Social Care, where there is risk of the young person going ...
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Legal Secretary
5 days ago
Reed Legal Ipswich, United KingdomA long and well-established Legalfirm is currently seeking a Legal Secretary to work within their Conveyancing team. · Based in the heart of Suffolk, this firm has a strong regional presence and an excellent reputation. · This role will be based in Ipswich. · This position will i ...
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Medical Secretary
3 days ago
East Suffolk and North Essex NHS Foundation Trust Ipswich, United KingdomProvide a flexible, comprehensive, and efficient secretarial and administrative service managing PTL / choose and book referrals and other patient pathway related information identifying any deviation from expected planned progress, implementing solutions and highlighting by exce ...
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Data Business Analyst
5 days ago
eFinancialCareers Ipswich, United Kingdom**Opportunity Overview**: We are currently hiring for an exciting opportunity to join Resource Solutions as a Workforce Consultant. As an Employed Workforce Consultant, you will benefit from permanent employment with Resource Solutions, andwill be deployed on an interim or projec ...
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Ministry of Justice Ipswich, United Kingdom**PSO (Probation Service Officer) Ipswich Approved Premises ** · **£23,637 - £29,046** · **Ipswich**: · Key responsibilities will be to provide one to one key work to offenders residing in the Approved Premises, managing risk and providing opportunities for rehabilitation. In add ...
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HM Prison & Probation Service Ipswich, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £23,637 - £29,046**Job grade**: · - Other- NPS Pay Band 3 National**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - Full-time**Number of jobs available**: · - 1Contents · Locat ...
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HM Prison & Probation Service Ipswich, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Other- NPS Pay Band 3 National**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working patte ...
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Harrison Holgate Ipswich, United KingdomCommercial Underwriter, P&C Existing Business - Ipswich · My client, a multinational insurer, are looking to take on an Underwriter to join their Ipswich office. · **Salary**: £42,000 · ??????? · What you'll be doing: · - Underwrite Property & Casualty business profitably, accura ...
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Corporate Commercial Legal Secretary
18 hours ago
GerrardWhite Ipswich, United Kingdom**Corporate & Commercial Legal Secretary** · A long and well-established **Legal 500** firm is currently seeking a Legal Secretary to work within their Corporate Commercial team. · Based in the heart of Suffolk, this firm has a strong regional presence and an excellent reputation ...
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Administration Officer
6 days ago
Suffolk Advertising (SCC) Ipswich, United Kingdom**The Insolvency Service - Ipswich IP1 1ED**: · - **£22,183 per annum**: · - **37 hours per week**: · - **Permanent**: · - **12 posts available**: · - **Reference: 0556** · In this role, you'll play a vital part in supporting the efficient administration of bankruptcy and compuls ...
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Residential Conveyancing Fee Earner
5 days ago
Clayton Legal Ipswich, United KingdomResidential Conveyancing Fee Earner · I am delighted to be representing this exciting opportunity with a traditional high street law firm based in Ipswich who are looking to appoint their newest member in their Residential Conveyancing team. · To be considered for this role you n ...
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Residential Conveyancing Fee Earner
5 days ago
Clayton Legal Ipswich, United Kingdom**Residential Conveyancing Fee Earner - REF 53497** · I am delighted to be representing this exciting opportunity with a traditional high street law firm based in Ipswich who are looking to appoint their newest member in their Residential Conveyancing team. · To be considered for ...
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Generalist Adviser Ybs
6 days ago
Citizens Advice Ipswich, United Kingdom**Position**: Generalist Adviser YBS · **Location**: Ipswich · **Closing date**: 29 September 2023 · **Role details**: · Job title: · Generalist Adviser YBS · **Location**: · Ipswich · **Salary**: · £22,050 · Salary pro rata: · Yes · London allowance: · No · Hours per week: · 22. ...
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Legal Secretary
1 week ago
Gerrard White Ipswich, United Kingdom**Corporate & Commercial Legal Secretary** · A long and well-established **Legal 500** firm is currently seeking a Legal Secretary to work within their Corporate Commercial team. · Based in the heart of Suffolk, this firm has a strong regional presence and an excellent reputation ...
Complaints case manager - Ipswich, United Kingdom - Pure Resourcing Solutions Limited
Description
Compliant Case ManagerMonday-Friday 9am-5:30pm (Fridays 5pm)
£25,000-£30,000pa
We're looking for a Case Manager to join our Client Relations team on a permanent basis.
This varied role is critical in supporting our Service Excellence objectives by using a variety of dispute resolution skills and risk management techniques to ultimately ensure positive customer outcomes are achieved.
You'll work as part of a tight-knit team to respond and resolve complex and/or regulatory complaints relating to multiple products.
Case Managers are also responsible for investigating internally identified (and potential) errors that pose a financial or reputational risk for the company, whilst remaining accountable for customer and advisor care.
You'll enjoy taking the opportunity to showcase our first-class service and give our customers and advisers a positive experience to share with their friends and colleagues.
This role will also give you the opportunity to interact with and build strong relationships with other departments.Key Responsibilities
Handling complaint and price comparison cases to agreed standards and in compliance with the Code of Conduct at all times.
Using detailed knowledge and investigative skills to fully explore cases.Developing formal and informal networks throughout the company to facilitate information gathering.
Providing expert advice when resolving complaints
Proactively contacting investors and managing cases, setting expectations, and delivering excellent customer service throughout
Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards
Identifying ways to improve customer service and complaint handling, sharing specialist knowledge, and transferring skills as appropriate within the business with a view to educating and enabling colleagues to identify and pre-empt potential complaints.
Key Skills
Experience of writing customer complaint response letters
Good discretion and judgment, when dealing with a wide range of situations
The ability to communicate and translate the technically complex so that it is easily understood, both verbally and written
Confidence to use your own initiative and problem-solving skills.
Ability to prioritise and remain agile with conflicting work demands.
A positive, empathetic, and professional attitude
The ability to establish and maintain relationships with investors, advisors, and the Ombudsman.
To be inquisitive and challenge existing protocols and procedures to ensure they remain fit for purpose.
Ability to influence and negotiate effectively, at all levels.
Strong analytical and investigative skills
The ability to think broadly and intuitively in terms of what is the fair and reasonable course of action for an investor.
Experience of working within an investor/adviser-focused departmentStrong knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms
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