- Work with the management team to ensure achievement of all contractual KPIs
- Continually review service delivery to identify areas for enhancement and suggest improvements that will lead to increased business profitability
- Ensure quality assurance by maintaining all operational procedures, analysing data on quality metrics, identifying, and implementing quality improvement initiatives
- Work in collaboration with the Head of HAS to guarantee all assessment centres always meet the required standards, including but not limited to, service continuity, health & safety, contractual design standards and ISO standards.
- Work in partnership with the Client Delivery Manager to ensure the consistent availability of adequately trained staff
- Continually monitor and report on progress of service delivery to appropriate stakeholders
- Ensure that the Annual Performance Appraisals (APA) process is fully embedded across the operational and clinical teams, including development plans and succession planning
- Coach the team to deliver their individual objectives and personal development plans
- Regular 1-2-1's with direct reports
- Implementation and successful management of change, as required, and within agreed timelines.
- Production of daily/weekly/monthly reports to provide valuable business insight to all key internal stakeholders, including the planned approach to the implementation of solutions, as well as highlighting risks and opportunities
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- Compliance management (ensuring clinical employees are suitably registered and insured)
- Forecasting, slot planning, productivity, and coordination
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- Flexibility to work on a hybrid basis between home and one of our Yorkshire based offices
- 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
- Paid volunteering day
- Company pension and life assurance
- Wellbeing support through an Employee Assistance Programme
- Reward and recognition awards
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Operations Manager - West Yorkshire, United Kingdom - Medacs
Description
If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family.
Medacs Healthcare is proud to be playing an integral part in delivering a new Functional Assessment Services contract on behalf of the UK Department for Work and Pensions. The contract will involve the delivery of more than 3.5 million health and disability assessments nationally over a period of 5 years. Following several years of successfully supporting the previous Health Assessment Advisory Service, Medacs is now expanding service in our existing North England focus region supporting the regional prime provider of the new service.
Medacs Healthcare has a very exciting new opportunity for an Operations Manager who will be responsible for the operational delivery of Medacs Healthcare's PIP contract. You will be managing the operational team and supporting with the management of the clinical team, whilst collaborating with the Clinical Delivery Manager (CDM), to align operational and clinical strategies.
You will be working in a hybrid flexible manner incorporating working from any of our Yorkshire based offices and from home, with travel where the needs of the business dictate for site visits and training.
Here's some of the key responsibilities:
ABOUT YOU:
Ideally you will be experienced in managing the operational delivery of large-scale government contracts with extensive knowledge of PIP and managing demanding situations with internal and external stakeholders. You will have the ability to manipulate data from source and present analysis, manage change and have previous experience in managing multi-disciplinary operational teams.
WHY MEDACS:
When joining you will have access to a range of benefits that we have on offer:
ABOUT US:
MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.
The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.
We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.
RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.
Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here removed)/privacy-policy/
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