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    Quality & Effectiveness Specialist - United Kingdom - The Ritz-Carlton Yacht Collection

    The Ritz-Carlton Yacht Collection
    The Ritz-Carlton Yacht Collection United Kingdom

    1 week ago

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    Description
    Quality Specialist, Global page is loaded Quality Specialist, Global
    Lauderdale time type Full time posted on Posted 8 Days Ago job requisition id R Join the Ritz-

    Carlton Yacht Collection:

    Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea.

    As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

    These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

    The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

    As part of Global Reservation Services, the Quality Assurance Specialist will continuously audit and monitor the Reservations Team to ensure the highest level of customer delivery.

    Communicate results and feedback from Quality Call Assessments and detail areas to develop for US and EU offices.
    Ensure the quality audit matrix is updated and records are kept accurate.
    Complete Quality Action Plans when required.
    Develop policies and procedures for the department and standard operating procedures.
    Maintain courteous & professional telephone etiquette at all times.
    Minimum 2 years of Customer Service and Sales experience required, ideally from a Quality background
    Proficiency in Microsoft Office (Excel, Word, PowerPoint, OneNote, and Outlook) and ability to learn new systems quickly
    Ability to learn and understand policies & procedures for reservations & groups to efficiently handle both areas
    Full-time (40-hour work week) with occasional Saturdays
    International travel may be required

    The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

    Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence.

    These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.

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