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Sales & Service Co-ordinator
6 days ago
Tailor Made LTD Burnley, United Kingdom**Role: Sales & Service Co-ordinator** · **Salary: up to £35,000 per annum** · **Location: Skipton** · **Hours: Monday - Thursday 8:30-5pm and Friday 8:30am -2pm** · Tailor made are excited to be working with a well-established family-owned business in Skipton. We are looking for ...
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Customer Service Co-ordinator
1 week ago
Primary Engineer Burnley, United KingdomWe are leaders in encouraging and inspiring Children to explore Engineering as a career path. We're looking for individuals who want to make a positive impact on the future careers of young people. · Our Service Delivery department play a key role here, creating the bridge betwee ...
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Customer Service Co-ordinator
3 days ago
Primary Engineer Burnley, United KingdomWe are leaders in encouraging and inspiring Children to explore Engineering as a career path. We're looking for individuals who want to make a positive impact on the future careers of young people. · Our Service Delivery department play a key role here, creating the bridge betwee ...
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Lettings Co-ordinator
2 weeks ago
Black Cat Property Agents Limited Burnley, United KingdomOur mission at Black Cat Properties is to provide a reliable and transparent lettings service that meets the individual needs of our clients. We are committed to building strong relationships with both landlords and tenants, based on trust, honesty, and mutual respect. We aim to ...
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HR Co-ordinator
5 days ago
Panaz Group/ Chase Erwin Ltd / ESF Ltd. Burnley, United Kingdom Part timeThis is a true generalist role, supporting operational HR, and where you could gain some fantastic exposure to HR projects and strategies within a fast-growing and innovative business. · This is a part-time role, up to 20 hours per week, and on-site in Burnley. · You may or may n ...
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Compliance Co-ordinator
2 weeks ago
Giacom Nelson, United KingdomCompany Description · Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. · Our platform connects** **technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solut ...
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Project Co-ordinator
4 days ago
Urban Street Designs Ltd Nelson, United KingdomPosition - Project Coordinator · Reporting to - Operations Manager / Product Development Managers · - Main function of the job includes but is not limited to the following. · Ensure world class customer service by means of processing/ progressing customer orders, pro · - actively ...
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Service Co-ordinator
6 days ago
Docutech Office Solutions Dukinfield, United Kingdom**Service Co-Ordinator - Greater Manchester** · - Based in Dukinfield · - Co ordinate the technical service engineers · - Time management · - Dealing with customers & suppliers over the telephone · - Maintain customer monitoring system · - Maintain CRM system · - Outsource techni ...
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Cancer Data Co-ordinator
1 week ago
East Lancashire Hospitals NHS Trust Burnley, United KingdomThis is a rewarding opportunity to join the Cancer Services team. The Cancer Data team are responsible for the collation and entry of data to identify what stage of the cancer pathway patients have reached, and to highlight patients approaching target treatment dates with Multi-D ...
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Service Co-ordinator
2 weeks ago
ISS Facility Services Lancashire, United Kingdom**Key Account Network**: · *** · **Business Area: Key Account Network**: · *** · **Place of Work: Lancashire** · *** · **Contract Type: Permanent** · *** · **Hours: 40** · *** · *** · **Context** · *** · **Service Co-ordinator** · *** · **Bolton** · *** · **Competitive salary wit ...
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Service Co-ordinator
1 week ago
Professional Technical Recruitment Oldham, United Kingdom**Contract Type**: · - Full Time**Location**: · - Oldham - Greater Manchester**Industry**: · - Field Service**Contact Name**: · - Elicia Campbell- · **Contact Phone**: · **Date Published**: · - 31-Oct-2023- My client are an established distributor for one of the most well known b ...
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Service Co-ordinator
4 days ago
Northern Care Alliance NHS Foundation Trust Oldham, United KingdomA vacancy has become available for a Band 3 Service Co-ordinator / Secretary working 15 hours per week at Royal Oldham Hospital with some possible Hybrid Remote working after training completed and competencies reached. · You will be responsible for a range of administrative and ...
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Service Co-ordinator
2 weeks ago
Mantle Psychology Holmfirth, United Kingdom**Job description. Service Co-Ordinator** · Mantle Psychology is an expanding and thriving assessment and therapy business based in the centre of Holmfirth, Huddersfield. We are seeking an enthusiastic, highly motivated service coordinator to support the service manager and clini ...
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Projects and Bids Co-ordinator
5 days ago
Burnley College Burnley, United KingdomWith at least one years' experience in a projects / bids role, you will have excellent planning and organisation skills, including the ability to effectively present data with the skill to write briefs, reports, proposals and correspondence. · In liaison with the Senior Managemen ...
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Service Co-ordinator
4 days ago
Northern Care Alliance NHS Group Oldham, United Kingdom**Job overview**: · **A vacancy has become available for a Band 3 Service Co-ordinator / Secretary working 15 hours per week at Royal Oldham Hospital with some possible Hybrid Remote working after training completed and competencies reached.** · You will be responsible for a rang ...
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Clinical Team Co-ordinator
3 days ago
East Lancashire Hospitals NHS Trust Burnley, United KingdomCovering our patch-based community teams across East Lancashire and Blackburn with Darwen, we are looking for experienced, inspiring and enthusiastic clinical leaders in Child Mental Health to lead a team of professionals within a specialist CAMHS team. Ensuring the highest quali ...
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Service Co-ordinator
2 weeks ago
Calderdale Council Halifax, United KingdomApplication closing date · 20/06/2023 · - Location · Halifax · - Salary · Scale 5: £24,496- £26,845 per annum · - Package · 37 hours per week, permanent · - Job category/type · Council · - Job description**Post Ref**: CC612- We have an excellent opportunity for a creative and mot ...
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Production Co-ordinator
2 weeks ago
S Dawes Weaving Ltd Colne, United Kingdom**S Dawes Weaving Ltd.** · **Vacancy for - Production Coordinator/Administrator.** · S Dawes Weaving Ltd, is a successful privately owned Jacquard weaving company based in Colne Lancashire, supplying UK manufactured fabrics to many UK High street retailers, we also export to coun ...
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Services Co-ordinator
2 weeks ago
Mind in Bradford Bradford, United Kingdom**Purpose of the post** · To support the Services Manager, lead the provision of high-quality services to our clients through our team of committed practitioners who offer face to face and telephone support to clients. The post will provide line management and operational oversig ...
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IT Services Co-ordinator
2 weeks ago
Trustees for Methodist Church Purposes Manchester, United KingdomTrustees for Methodist Church Purposes (TMCP) is a charitable organisation based in the Northern Quarter of Manchester which provides legal and financial services, acting as Custodian Trustee for property and trusts held on behalf of the Methodist Church in England, Scotland and ...
Brand Services Co-ordinator - Burnley, Lancashire, United Kingdom - Holker IT
Description
Our goal is to improve our clients' businesses through expert advice, implementation, and ongoing support of IT systems and processes.
We pride ourselves on delivering top-notch solutions and setting industry standards for client care. This is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for the delivery of all Managed Services agreements with customers.To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives.
Service Delivery ManagementManage service performance against SLAs and underpinning KPIs.
Surface key risks and issues early, building effective mitigation and stakeholder management.
Define supporting processes, procedures, and maintenance schedules for consistent performance.
Set-up and manage ITSM best practices and drive ongoing service maturity.
Commercial Management
Work with the Finance Director to create processes for analysing the costs of service delivery on a per customer basis.
Report costs of delivering services and other qualitative feedback to product management and sales teams.Effectively manage costs whilst maintaining the overall customer experience.
Create capacity & license management processes in collaboration with our infrastructure team to control costs.
Collaborate with Professional Services Team to coordinate service commencement.
Engage with Product Management/Development team to provide a smooth introduction of new services.
Customer focussed – Experience of working in a customer facing decision making role.
Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners.
Experience in working within an SME focussed Managed Services Provider.IT Service Management - ITSM process design and implementation experience.
Communication – Effective collaboration within a wider organisation and with the board and senior leadership team.
Reporting - Good data analysis to identify problems and present service status to business leaders with appropriate insights.
Teamwork - Work well as part of a team, provide support to colleagues and demonstrate empathy across other IT functions and the business.
Experience of providing security, backup, hosting, connectivity, cloud, Microsoft 365, or support services into SME customers.The role includes a competitive salary and benefits package.
