Customer Service Advisor - Bolton, United Kingdom - Customer Management Resourcing (CMR)

Customer Management Resourcing (CMR)
Customer Management Resourcing (CMR)
Verified Company
Bolton, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Role:
Customer Service Advisor

Location:
Bolton

On Site

Salary:
Up to £22,500 Dependant on experience
We have an exciting opportunity for an experienced Customer Resolutions Advisor.


What you'll be doing:


  • You'll be responsible for logging and acknowledging all incoming correspondence.
  • Ensuring all complaints are seen through to completion.
  • Liaising with internal departments to ensure suitable resolution.
  • Raising charges and credits on customer's accounts.
  • Experience in handling and resolving complaints.
  • Effective communication skills.
  • Strong organisational skills.
  • Excellent problemsolving skills.

What's in it for you?

  • Quarterly bonus
  • All colleagues receive 22 days of holiday when they join which increases gradually over four years to 25 days
  • Life Assurance
  • Pension
  • Free parking

Salary:
£21,000.00-£22,500.00 per year


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Sick pay
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Quarterly bonus

Ability to commute/relocate:

  • Bolton: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
Energy
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