Service Advisor - Bournemouth, United Kingdom - Wessex Garages Holdings Ltd

Wessex Garages Holdings Ltd Bournemouth, United Kingdom

4 days ago

Description

Service Advisor Vacancy

We are currently recruiting for a new Service Advisor to help us keep our newly refurbished Gloucester branch running smoothly.

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We're looking for an articulate, warm communicator who can give our customers the star treatment – whether it's first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.

Liaising with the workshop to progress work through the system.

Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.

Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.

Maintaining customer records such as vehicle details and service histories accurately and efficiently.

Maintaining knowledge of aftersales products and services, upselling where appropriate.

Making sure the customer database is updated and accurate at all times.

Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.

Demonstrable computer literacy and knowledge of IT systems and applications.

The ability to multi-task and be highly adaptable within a busy environment.

Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.

Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.

Ability to prioritise your workload.

Ability and willingness to work with defined processes and guidelines.

Good core administration skills to accurately capture customer details to the required standards.

A full UK driving licence.

Nice to have (but not essential)

Experience of upselling products or services is desirable.

*Please note driving licence checks are part of the recruitment process*

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