- GP partners.
- Registrars.
- Advanced Nurse Practitioners.
- Medical Students
- Practice Nurses.
- Health Care Assistants.
- Phlebotomist
- Partners
- Practice Nurses
- Community Teams
- Community and District Hospitals
- All health and Social Care Teams
- Private Clients and Tenants
- Totnes Caring
- Management Team
- PPG (patient participation group)
- Logging arrival and directing patients to the appropriate part of the surgery
- Making appointments for patients using the Practice computer system
- Generating repeat prescriptions for doctors to issue
- Registration of new patients
- Dealing with queries from patients (eg test results) using the Practice computer system
- Dealing with workflow eg NHS111, deductions etc.
- To receive telephone calls from patients and others ensuring (as a team) that incoming calls are answered as soon as possible.
- Appointments
- Repeat prescriptions
- Test results
- Home visits
- Arranging telephone consultations with doctors and recording messages
- Transferring telephone calls to other staff in the building
- Arrange ambulances as required for emergencies
- To arrange consultations and visits for private patients/temporary residents
- Hospitals
- Hospital Transport
- Social Services
- Totnes Caring
- Taxi Firms
- Tidy consulting room and replenish stocks of equipment and forms as necessary
- Keeping the surgery tidy throughout the day
- Monitoring the temperature of the building and adjusting air conditioning accordingly
- Ensuring that the Practice PA system plays continuously
- Competent use of all office equipment
- Receiving money from patients
- Using internal e-mail and practice notes to communicate with doctors, nurses, and all other colleagues
- To prepare items for collection by the courier.
- Health and safety and fire policy
- Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients, and visitors
- Reporting on significant events
- Complaints procedure
- Risk assessment/incident reporting procedures
- Major incident plan
- GCSE grade A to C in English and Maths
- At least three years experience of an office area in a service providing organisation
- Knowledge and experience of the NHS, particularly General Practice
- Excellent interpersonal skills
- Basic IT competences
- Ability to resolve difficult situations diplomatically and calmly
- Knowledge of SystmOne
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Reception Health Navigator and Administrator - Totnes, United Kingdom - Leatside Surgery
6 days ago
Description
Job summary
Reception: Permanent position
Vacancy
Anopportunity has arisen for an enthusiastic individual to join our receptionteam as a Health Navigator. This permanent position (from 20 hours per week up to hours per week) willbe a varied role, with the opportunity to learn new and develop existing skillsalongside the health navigation team which comprises of ten staff and a teamleader. In this patient facing role you will be required to have excellentcommunication skills, familiar with working in a team and be flexible to adaptto a fast-paced environment. A full job description is attached.
Main duties of the job
Todeliver a high quality reception and administration services to the patients of the practice and tosupport Doctors, Nurses and other clinicians working in the practice throughdiligent completion of reception duties and through all of this to ensure thatpatients enjoy excellent standards of service during their visits to thesurgery.
About us
Leatsideis a purpose-built surgery located in the flourishing market town of Totnes,with a current patient list size of just over 15,000. We pride ourselves onbeing a supportive and enjoyable place to work, with the practice culture atthe heart of what we do. In May 2019 we were once again awarded an outstandingrating by the CQC.
Weare fully computerised using SystmOne from April 2022 as our clinical system.
Weare a training practice, with two GP Registrars, an F2, medical students,student nurses and paramedics. The surgery is also host to the communitynursing and community mental health teams.
For further information or to apply for the role, please submit a CV and covering letter via email to Sally Smeaton,
Candidates must be available for interviews on Wednesday 12th or Thursday 13th June.
Job descriptionJob responsibilities
JOB DETAILS
Job title : Reception Health Navigator
Responsible to: Reception Team Leader/ Operations Manager
JOB PURPOSE
To deliver a high-quality reception and administration services to the patients of the practice and to support Doctors, Nurses and other clinicians working in the practice through diligent completion of reception duties and through all of this to ensure that patients enjoy excellent standards of service during their visits to the surgery.
DIMENSIONS
To deliver a comprehensive service in a General Practice setting with approximately 15,000 patients.
The post holder is responsible for the delivery of clerical support services to:
To work as part of a team of ten health navigators who have around 110,000 face to face and 170,000 telephone contacts with patients per annum.
WORKING RELATIONSHIPS AND COMMUNICATIONS
The post holder has line management accountability to the Reception Team Leader.
The post holder is accountable to patients GPs for the quality of services provided.
The post holder must establish effective working relations with the following individuals and organisations to ensure an efficient service for patients:
KEY RESULT AREAS
Reception
To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests including:
To handle queries and requests including:
Doctor/Nurse Support
To arrange services with other agencies on behalf of doctors/patients through liaison with:
Records
Filing correspondence and general maintenance of patient records
Scanning all correspondence into SystmOne medical records
Other Reception
Open and prepare the premises punctually in the morning.
Lock up and secure the premises at night, making sure that telephone lines are properly transferred to the Out of Hours services.
To create a comfortable environment for patients by:
Human Resources
To comply with Practice HR policies and procedures generally and particularly:
To undertake an annual appraisal with the post holders line manager
To undertake mandatory training in line with Practice policy
To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.
Identify any learning needs.
Risk Management
To ensure all relevant Practice policies are observed personally and within the administrative team, particularly:
Service Management
To attend mandatory training afternoons and team meetings when required.
The details contained in this Job Description are not exhaustive and may change.
Person SpecificationQualifications
Essential
Experience
Essential
Desirable
Other
Essential
Desirable
