Jobs
>
Norwich

    Head of Claims Operations – UK - Norwich, United Kingdom - Marsh McLennan Companies

    Marsh McLennan Companies
    Marsh McLennan Companies Norwich, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Description:

    Marsh is a global leader in insurance broking and risk management. In more than countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

    We are seeking a Head of Claims Operations – UK to join our team. This role is based in the Norwich office. We are also open to considering qualified candidates in London, with the expectation of regular travel to Norwich.

    What can you expect?

    In this highly visible role, you will be responsible for leading a team of + colleagues across the UK at one of the world's leading Insurance Brokers. During a time of exciting transformation you will have the opportunity to help implement our target operating model, and drive better client outcomes and greater efficiency through deployment of digital technology. You will also work closely with our Claims Advocacy colleagues to deliver an end-to-end Claims service to Marsh's global clients

    What will you be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive % of your normal salary.
  • Hybrid working pattern allowing flexibility to combine working from home with being office based typically 3 days per week.

    • We will rely on you to:

  • Provide vision, leadership and strategic direction to over Claims Operations colleagues, working virtually across multiple locations, operating as a hands-on leader, ensuring the achievement of established goals.
  • Take a "Client First" approach to Claims management
  • Oversee the development and delivery of the target state Claims Operations organization and leverage proven operational design principals to define the Claims Operations strategy, optimize location footprint, and manage annual budget.
  • Lead the digital transformation of our Claims services, ensuring our processes and technology deliver the best Client outcomes.
  • Drive a bold and innovative vision to transform Marsh's Claims Operations practice in UK&I, supporting the delivery of the Operational Excellence (OpEx) agenda
  • Execute on a Claims Operations vision and set of priorities that are linked with business, Claims Advocacy and Claims Solutions and customer needs.
  • Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
  • Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within the firm.
  • Own the delivery of a best-in-class operational function in Claims that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.
  • Provide oversight for implementing optimal role-cost-location alignment within the region/country through workflow management systems, centres of excellence.
  • Drive change management within the organization, strengthening the capability to deliver change and deliver excellent customer outcomes
  • Implement the right performance metrics to enable effective controls and lead, and coach colleagues to achieve these KPIs & client satisfaction for global claims operations management and services.
  • Lead effort to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
  • Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies across regions.
  • Ensure that the Claims Operations target state operating model supports Marsh's wider data strategy.
  • Lead the interaction with the appropriate organisations to ensure Marsh Claims' alignment with existing and future London Market improvement programmes, including influencing London Market initiatives and ensuring Marsh Claims Operations adapts to work seamlessly with future market systems and processes.
  • Put in place succession plans for key roles.

    • What you need to have:

  • Ability work collaboratively across a matrix organization
  • Significant progressive leadership experience, ideally in insurance operations
  • Significant stakeholder management experience with gravitas and credibility
  • Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent.
  • Experience of leading digital transformation programmes
  • London Market experience preferred but not essential

    • What makes you stand out:

  • You will be comfortable managing multiple complex stakeholder groups to support the delivery of results
  • You will be data literate, with a good understanding and track record of implementing new technology
  • You will be an experienced Claims professional with a reputation for leading change and improving Client Service
  • Marsh

    Head of Claims Operations

    1 week ago

    Marsh Norwich, United Kingdom

    Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain ...

  • Marsh

    Claims Operations Leader

    1 week ago

    Marsh Norwich, United Kingdom OTHER

    Claims Operations Leader · What can you expect? · About the role: · The jobholder has direct leadership responsibility for a team of up to 20 colleagues, who are senior technicians, responsible for carrying out more complex work within the operation, and also providing governance ...

  • Marsh

    Head of Claims Operations – UK

    1 week ago

    Marsh Norwich, United Kingdom OTHER

    Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain ...

  • Marsh

    Head of Claims Operations – UK

    1 week ago

    Marsh Norwich, United Kingdom OTHER

    Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain ...

  • Robertson Group

    Claims Processor

    3 days ago

    Robertson Group Norwich, United Kingdom

    **Job Purpose** · To process new and existing claims through negotiation with all interested parties to achieve settlement. · **General** · - Communicating via telephone (incoming and outbound calls) and written correspondence with policyholder, keeping them updated of all materi ...

  • The Ardonagh Group

    Claims Handler

    2 days ago

    The Ardonagh Group Norwich, United Kingdom

    **Claims Handler** - Norfolk & Suffolk - ARDCH828788 · Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulat ...

  • Marsh

    Claims Advisor/senior Claims Advisor

    1 day ago

    Marsh Norwich, United Kingdom

    **Claims Advisor/Senior Claims Advisor (Construction) - Marsh - Norwich/Nationwide** · **We are currently looking for either a Claims Advisor or Senior Claims Advisor, to ideally work with our Construction team in Norwich, although any UK locations with a Marsh office would also ...

  • Marsh

    Claims Advisor/senior Claims Advisor

    1 week ago

    Marsh Norwich, United Kingdom

    **Claims Advisor/Senior Claims Advisor (Aviation) - Marsh - Norwich** · **We are currently looking for either a Claims Advisor or Senior Claims Advisor (depending on experience), for our Aviation team in Norwich.** · **Come and join us in our newly refurbished state of the art 's ...

  • Coplus

    Claims Agent Sunday

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role** · With a Starting salary of £21,000 per year · Start date: 18th September 2023 · Working 35hrs per week, Sunday - Thursday, 12pm - 8pm (incl Bank holidays that fall on a normal working day) · **Purpose** · Working within a team you will be fully trained and ...

  • Coplus

    Claims Agent Tuesday

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role** · With a Starting salary of £21,000 per year · Start date: 18th September 2023 · Working 35hrs per week, Tuesday - Saturday, 12pm - 8pm (incl Bank holidays that fall on a normal working day) · **Purpose** · Working within a team you will be fully trained and ...

  • Coplus

    Claims Agent 35hrs Per Week

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role - Repair Claims** · **With a Starting salary of £20,000 per year with uncapped commission earning potential** · **Start date 17th July 2023** · **Working 35hrs per week, Monday - Friday 9am - 5pm** · No previous experience, don't let that stop you from applyin ...

  • Coplus

    Claims Agent 35hrs Per Week

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role - Repair Claims** · **With a Starting salary of £20,000 per year with uncapped commission earning potential** · **Start date 17th July 2023** · **Working 35hrs per week, Monday - Friday 10am - 6pm** · No previous experience, don't let that stop you from applyi ...

  • Coplus

    Claims Agent 33hrs Per Week Wednesday

    3 days ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role** · **With a Starting salary of £21,000 per year** · Start date: March 2024 · Working 33hrs per week over 3 days Monday & Friday 7am -7pm & Saturday 8am - 8pm · No previous experience? don't let that stop you from applying. Here at Coplus our focus is on hirin ...

  • Coplus

    Claims Agent

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role - Part time working 20hrs per week, Tuesday to Saturday evenings, 6pm -10pm** · **Initial training will be between Monday to Friday 9am - 5pm at our Norwich office** · **Once fully trained this role will be offered as a working from home role** · Start date 18 ...

  • Coplus

    Claims Agent

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role - Part time working 20hrs per week, Sunday - Thursday evenings, 6pm -10pm** · **(**including** any bank **holidays** that fall on a normal working day)** · **Initial training will be between Monday to Friday 9am - 5pm at our Norwich office** · Start date of 18 ...

  • Coplus

    Claims Agent

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent Role - Part time weekend working 16hrs per week, Saturday & Sunday 12pm - 9pm** · **Initial training will be between Monday to Friday 9am - 5pm at our Norwich office** · **Once fully trained this role will be offered as a working from home role** · Start date: 18th ...

  • Companion Care

    Finance Assistant

    3 days ago

    Companion Care Norwich, United Kingdom

    **FINANCE ADMINISTRATOR - Norwich Sprowston** · **Overview of the position** · **Assist the Finance Manager/Team with the following**: · - Be able to assist clients and colleagues with all insurance related enquires. · - Fully understand and explain the insurance claims process a ...

  • Coplus

    Claims Agent

    1 week ago

    Coplus Norwich, United Kingdom

    **Claims Agent - Night Shift 35hrs per week** · **Shift pattern**:Tuesday - Saturday including bank holidays 8pm - 4am** · **You will be **required** to attend our Norwich office to complete training.** · **Training** will be Monday - Friday 9am -5pm for 2 to 3 weeks upon joining ...

  • Claims Solutions

    Systems Configuration Specialist

    4 days ago

    Claims Solutions Norwich, United Kingdom

    **Company Description** · We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. · - To work collaborativel ...

  • Ministry of Justice

    Administrative Officer

    1 week ago

    Ministry of Justice Norwich, United Kingdom

    **Administrative Officer ** · **£21,775** · **Norwich**: · **Location: Norwich Combined Court Centre, The Law Courts, Bishopgate, NR3 1UR** · **Duration: Permanent** · **Salary: National: £21,775** · - These positions are available for external applicants as well as existing civi ...