Jobs

    End User Support Engineer - Camden Area, United Kingdom - Hartree Partners

    Hartree Partners
    Hartree Partners Camden Area, United Kingdom

    1 day ago

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    Description

    COMPANY OVERVIEW:
    Hartree Partners is a global energy and commodities firm, founded in 1997.

    The firm is headquartered in New York and maintains offices in many financial centres around the world including London, Singapore, and Dubai.

    Hartree Partners LP is owned by the company's Managing Partners, senior staff, and Oaktree Capital.


    OUR VALUES:
    We are DEEPLY ANALYTICAL , data driven, and methodical, research and application oriented, we seek to understand before we act
    We are ENTREPRENEURIAL , intellectually curious, and enterprising, our goal is to develop new methods and find new opportunities
    We are INNOVATIVE , creative, and cutting edge, we welcome opportunities to break new ground
    We are COLLABORATIVE , collegial and connected, our best work comes through the teams we have built
    We are ETHICAL , operating with respect and honouring commitments, we are dedicated to making ethical and sustainable business decisions that reflect our core value of integrity


    JOB SUMMARY:


    Hartree Partners is seeking a highly motivated IT end user support engineer, the ideal candidate will have 2-4 years of relevant work experience, preferably gained within an investment firm.

    This position offers competitive pay and an immediate start date. This is a Central London office based position.


    DUTIES & RESPONSIBILITIES:
    Acting as the first point of contact for clients (internal) , focused primarily on our London office employees both on premise and remote, remote support of offices across Europe
    Assist with the resolution of any Technology or general office infrastructure issues
    Desktop provisioning and Support (both on premise and remote) – Hardware and MS Office Suite
    Mobile devices provisioning and support – O365 , MS Intune
    Managing client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portal
    Using the help-desk system to document problem descriptions and resolutions
    Collaborating with colleagues, vendors and other stakeholders to investigate and test issues and develop solutions for the clients
    Using your communication skills to explain the status of issues to clients and escalating any high priority customer issues to management
    Coordinating and managing desk moves and computer equipment upgrades
    Manage hardware inventory of spare computer parts and pc's


    EDUCATION & EXPERIENCE:
    Technology-based degree
    2+ years of experience in supporting Corporate end users
    Excellent communication skills, both written and verbal
    Some previous work experience within customer or client services would be ideal
    A keen interest in Microsoft 365 and cloud computing would be preferable
    Ambitious person with a drive to improve and innovate
    Excellent admin and organisational skills
    Willingness to achieve Accredited Microsoft qualifications
    Some experience in coding or scripting languages would be preferable, but not essential


    WHAT'S ON OFFER:
    A competitive compensation package
    The opportunity for professional development in a supportive and dynamic work environment working directly with all levels in the firm
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