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Hebden Bridge

    Service Contracts Advisor - Hebden Bridge, West Yorkshire, United Kingdom - The Curve Group

    The Curve Group
    The Curve Group Hebden Bridge, West Yorkshire, United Kingdom

    3 weeks ago

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    Description


    Service Contracts AdvisorSalary up to £24KFull-timeHours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half)On-site (near Hebden Bridge)Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.They are looking for a data-driven person (Excel is a must) with excellent people skills.


    Purpose of Role:
    To maintain and manage service contracts for all customers from one item ofequipment at a site up to multi-national key account customers, providing excellentcustomer service and administration

    Key Responsibilities:

    • Review, amend and renew service contracts including purchase orders
    • System data records administration
    • Prepare new service contracts and/or quotations
    • Promote additional value-added services provided by the company to build customer contract database
    • Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
    • Provide internal key customer account support where applicable
    • Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process
    • Resolve and close customer complaints applicable to your actions

    Key Performance Indicators:

    • Service contract database valuation
    • Service contract lead generation, renewals and conversation ratesQualifications & Requirements:
    • Good working knowledge and experience of customer contracts database management
    • Customer focus attitude, with a polite and professional manner
    • Strong attention to detail and accuracy
    • Excellent levels of communication at all levels
    • Financial awareness
    • Works well in a team environment
    • IT literacy
    • 5 GCSE's including English and Mathematics


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