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Halifax

    Contracts Advisor - Halifax, United Kingdom - Touch Talent Limited

    Touch Talent Limited
    Touch Talent Limited Halifax, United Kingdom

    1 week ago

    Default job background
    Engineering / Architecture
    Description
    Service Customer Advisor
    Halifax
    Salary dependant on experience

    Position Overview:

    We are seeking a highly motivated and customer-focused individual to join our contracts team as a Service Contracts Advisor.

    In this role, you will be the primary point of contact for our clients, providing expert assistance, resolving inquiries, and ensuring a seamless experience throughout their journey with us.


    Key Responsibilities:

    • Review, amend and renew service contracts including purchase order management where applicable
    • System data records administration
    • Prepare new service contracts and / or quotations
    • Promote additional valueadded services providing by the company to build customer contract database
    • Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
    • Provide internal key customer account support where applicable
    • Maintain warranty dates periodically following sale of new equipment, including extended warranty process
    • Resolve and close customer complaints applicable to your actions
    • Cross functional team working to deliver engineering excellence and high customer satisfaction
    • Other adhoc tasks necessary to support the business

    Qualifications:

    • Previous experience in a customer service or support role, preferably in a service-oriented industry.
    • Exceptional communication skills, both verbal and written, with a strong ability to actively listen and empathize with customers.
    • Proficiency in using CRM software and other customer service tools to manage inquiries and track customer interactions.
    • Strong problem-solving skills, with the ability to analyze situations, identify solutions, and escalate issues as needed.
    • A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.
    • Ability to work effectively in a fast-paced environment, prioritize tasks, and adapt to changing priorities.
    • High school diploma or equivalent; additional certification or training in customer service is a plus.

    Why Join Us:

    • Opportunity to work with a dynamic team in a fast-growing company committed to excellence.
    • Competitive compensation package with benefits, including health insurance, retirement plans, and professional development opportunities.
    • Collaborative and supportive work environment where your contributions are valued and recognized.
    • Ongoing training and career advancement opportunities to enhance your skills and grow within the organization.

    How to Apply:
    If you are passionate about delivering exceptional service and thrive in a customer-focused environment, we'd love to hear from you Please submit your resume and a cover letter outlining your relevant experience
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