- Review, amend and renew service contracts including purchase order
- management where applicable
- System data records administration
- Prepare new service contracts and/or quotations
- Promote additional value-added services provided by the company to build the customer contract database
- Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
- Provide internal key customer account support where applicable
- Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process
- Resolve and close customer complaints applicable to your actions
- Cross-functional team working to deliver engineering excellence and high customer satisfaction
- Other ad-hoc tasks necessary to support the business
- Good working knowledge and experience of customer contracts database
- management
- Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Financial awareness
- Works well in a team environment
- IT literacy
- 5 GCSE's including English and Mathematics
- Service contract database valuation
- Service contract lead generation, renewals and conversation rates
- Medical cash plan
- 25 days holiday plus statutory that increases with service
- Enhanced sick pay
- Company pension
- Referral programme
- Training and development
- Health & wellbeing programme
- Death in service
- Free Parking
- Close to local transport links
- Employee assistance programme
- Mental health first aiders support
- Monthly recognition and reward opportunities
- Cycle to work scheme
- Branded workwear
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Service Contracts Advisor - Mytholmroyd, United Kingdom - GEMCO UK Limited
Description
Job Description
Role Description
To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent
customer service and administration.
Key Responsibilities
Qualifications
Key Performance Indicators
Benefits
Company Description
GEMCO UK Limited is a trusted market leader for the supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality products and services to car and commercial vehicle workshops and dealerships throughout the UK and the world. With a dedicated projects team and engineers strategically located throughout the UK, we provide turnkey solutions for complete workshop fit-outs and refurbishing programs. Our tool calibration service and extensive stocks of spare parts ensure our clients have everything they need. We are dedicated to taking the hassle out of equipment maintenance, safety, and compliance.
Location
GEMCO Head Office in Mytholmroyd, Halifax.
