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    Apprentice Customer Service - Leeds, United Kingdom - Harrison Spinks

    Harrison Spinks
    Harrison Spinks Leeds, United Kingdom

    2 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    We are seeking an Apprentice Customer Service Representative to join the vibrant Harrison Spinks customer service and sales team within our Head Office - The Innovation Centre, Beeston, Leeds.

    The Apprentice Customer Service Representative will support and offer the highest level of service to both our retailers and consumers by telephone or email.

    You will deal with queries from retailers, consumers, process new orders and collections whilst assisting other departments.

    You will undertake and complete a Customer Service level 3 apprenticeship with an outside provider, whilst receiving mentoring and support from your line manager and wider team.

    Hours: The hours for the position are 37.5 hours in between the core hours of: 8am – 5pm Monday – Thursday & 8am – 1pm on a Friday.

    What you will learn:

    • Understand the underpinning business processes that support you in providing excellent service to our customers
    • How to navigate the businesses internal systems and external portals to process customer requests
    • Know your internal and external customers and how their behaviour may require different approaches from you
    • Understand how to analyse, use and present a range of information to provide customer insight
    • Find solutions that meet your organisations needs as well as the customer requirements
    • Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
    • Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
    • Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction.

    Key Responsibilities of the role include:

    • Customer service admin; processing new sales orders, collections.
    • Assist the invoice team.
    • Assist with office house keeping and admin projects.
    • Offer excellent customer service to our retailers via email and telephone.
    • Engage with consumers who are looking for product information.

    Key Skills & Experience:

    • Minimum GCSE Maths & English subjects (Grade C/5 above or equivalent) – Willing to undertake competency exam if not achieved.
    • Willingness to learn is key
    • Ability to self-manage your time during the working day and to work independently
    • Inquisitive and service focused
    • Excellent communicator

    Essential attributes:

    • Hungry - a manageable and sustainable commitment in doing a job well and going above and beyond when it is truly required.
    • Smart - asks good questions, listens to what others are saying and stays engaged in conversations intently.
    • Humility - shares credit, emphasises team over self, and defines success collectively rather than individually
    Apprentice Customer Service
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