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    Call Centre Agent - Ipswich, Suffolk, United Kingdom - Huntress - Key Accounts

    Huntress - Key Accounts
    Huntress - Key Accounts Ipswich, Suffolk, United Kingdom

    1 week ago

    Default job background
    Contract, Full time
    Description


    A global insurance company based in Ipswich are looking for a Contact Centre Agent to join their team on an initial 3 month assignment.

    The Role
    Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.

    You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

    Performance Objectives:

    Excellence

    Forward on escalated calls in the correct manner
    Maintain and develop knowledge of pension schemes
    People
    Provide support to the administration team
    Support team members during busy periods
    Work as part of an effective teamClients

    Answer the phones and respond to members queries to set service standards
    Provide an efficient, professional service to meet all client/members' needs and to promote the brand
    Communicate with members via email
    Make outbound calls when required
    Financial
    Hit individual (KPI of 50 calls per day) and team targets

    Ensure timely completion of timesheetsMinimum Criteria & Skills:
    Essential

    Able to work to a high level of accuracy
    Able to work well under pressure and meet targets
    Interpersonal skills to include good written and verbal communication
    Computer literate
    Excellent customer service skills and a positive, customer focused attitudeAdvantageous

    Experience in either DB or DC pensions administration would be an advantage

    Experience working within a contact centre would be an advantageHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.


    We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

    As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.


    PLEASE NOTE:
    We can only consider applications from candidates who have the right to work in the UK
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