- Employee Administration
- To provide first/second line technical support for all incidents, service requests, tasks and change requests.
- Procurement of stocked items.
- Asset management & Ticket management.
- Provide and maintain a high degree of customer service for all support queries.
- Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales.
- Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change requests, tasks and project requests and ensuring they are handled in an effective manner and progressed to resolution.
- To be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team.
- To ensure all Client support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes.
- To log and maintain details of all NCC Group hardware coming into and leaving the base office in the Asset Tracker sheet in accordance with the NCC Group Equipment Order and Dispatch process.
- To pre-build and maintain NCC Group hardware and dispatch to Client where necessary. You might be required to attend other sites for installs, testing and training where necessary.
- To carry out in-house testing on all hardware, products, and services where necessary.
- To ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults.
- Asset and configuration management. You can track, log and correct information to protect assets and components. (Relevant skill level: awareness)
- Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Relevant skill level: awareness)
- Customer service management. You can resolve user requests to a minimum of the agreed service level agreement. You know how to empathise with the end user. You can use customer-focused metrics to achieve a satisfying outcome. (Relevant skill level: working)
- Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working)
- Service focus. You know about different products and services. (Relevant skill level: awareness)
- Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working)
- Technical understanding. You know about the subject matter and understand what it involves. (Relevant skill level: awareness)
- User focus. You have an awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs. (Relevant skill level: awareness)
-
IT Service Desk Analyst
23 hours ago
Picture More Manchester, United Kingdom**IT Service Desk Analyst** · Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? · We are currently working with a top law firm based in Manchester who is seeking an enthusiastic IT Service Desk Analy ...
-
Service Desk Analyst
1 day ago
Owen Daniels Consultancy Manchester, United Kingdom**ROLE - IT Service Desk Analyst** · **LOCATION - Manchester** · **SALARY - £30,000 - £35,000** · **PERMANENT** · We have partnered with a global consumables manufacturing company based in Manchester who are going through a period of growth right now and are hiring for an IT Serv ...
-
Service Desk Analyst
23 hours ago
Sopra Steria Manchester, United KingdomNow is a great time to join the Sopra Steria family as we have once again been recognised as one of the UK's Great Places to Work for 2023. · We are looking for someone to work within an existing service desk team with one of our public sector clients. Your primary function will ...
-
Great Places Housing Group Manchester, United Kingdom**Salary**: Up to £28K · **Job Type**: Full Time, Permanent · **Location**: Head Office · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · Reporting to ...
-
Service Desk Analyst
1 week ago
Levick Stanley Manchester, United KingdomJob Description · Service Desk Analyst · Permanent · £26,000 · Manchester (Office based with one day a week working from home) · An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations · Working as part of a dynamic team ...
-
Service Desk Analyst
6 days ago
NCC Group Manchester, United KingdomJob Description · Location: Manchester · Service Desk Analyst (6 month FTC) · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our people are the ...
-
Service Desk Analyst
1 day ago
Levick Stanley Manchester, United KingdomService Desk Analyst · Permanent · GBP20,000 - GBP26,000 · Manchester (Office based with one day a week working from home) · Closing date for completed applications: 19th April 2024 · An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's larg ...
-
Service Desk Analyst
4 minutes ago
Adria Solutions Ltd. Greater Manchester, United KingdomOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. · Responsibilities: · Coordinate and support all the administrative duties as directed by the Head of Implem ...
-
Service Desk Analyst
5 days ago
Canopius Manchester, United Kingdom Full time - PermanentService Desk Analyst · Main Purpose: · These roles, as part of the Global Service Desk team, will be responsible for the provision of the 24x7 Level 1 & Level 2 IT support services at Canopius. The UK based roles would be scheduled to work core UK hours ( a standard day between ...
-
Service Desk Analyst
2 weeks ago
Idox Plc Greater Manchester, United Kingdom[fusion_builder_container type="flex" hundred_percent="no" hundred_percent_height="no" min_height="" hundred_percent_height_scroll="no" align_content="stretch" flex_align_items="flex-start" flex_justify_content="flex-start" flex_column_spacing="" hundred_percent_height_center_con ...
-
Service Desk Analyst
1 week ago
NCC Group Manchester, United KingdomJob Description Location: Manchester · Service Desk Analyst (6 month FTC) · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our people are th ...
-
Service Desk Analyst
1 week ago
Knewin Manchester, United KingdomLocation: Manchester · Service Desk Analyst (6 month FTC) · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our people are the ones who make ...
-
Service Desk Analyst
6 days ago
NCC Group Manchester, United Kingdom Full timeLocation: Manchester · Service Desk Analyst (6 month FTC) · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our people are the ones who make tha ...
-
Service Desk Analyst
2 days ago
NCC Group Manchester, United KingdomLocation: ManchesterService Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possibl ...
-
Service Desk Analyst
1 day ago
Methods Manchester, United KingdomJob Description · Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 32 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for mo ...
-
Service Desk Analyst
5 days ago
Odeon Manchester, United KingdomJob Description: · To deliver quality service through maintaining the availability of services to IT Users. The role iscrucialtoensuring thatissues are resolved or escalated as quickly as possible by following ITprocesses, ensuringSLA's are metwhile supportingbusiness change, pr ...
-
Service Desk Analyst
1 week ago
AccessPay Manchester, United Kingdom Full timeHandling incoming queries providing first-line support interaction for our customers in line with our customer's core business hours, Weekdays Mon – Fri, 08:00 – 18:00 (Out of hours support on rotational basis between 18:00 – 22:30). · Our employees live by our company values: · ...
-
Temporary Service Desk Analyst
1 week ago
AQA and AQA Affiliates Manchester, United Kingdom Full timeTemporary Service Desk Analyst · Contract Dates: ASAP - August 2024 · Salary: £14.28 per hour · Hours: 35 hours per week, 9am-5pm with some flexibility needed, occasional weekend work may be required · Location: AQA Manchester, on the University of Manchester Campus. Hybrid worki ...
-
Senior IT Service Desk Analyst
1 week ago
Manchester Metropolitan University Manchester, United Kingdom fixed termWho are we? · As part of IT & Digital, the IT Service Desk acts as a first point of contact for IT-related queries from up to 45,000 students, staff, and guests at Manchester Met. The work we do has a direct impact on the experience of our students and colleagues, and so we are c ...
-
Live chat Service Desk analyst
1 week ago
The Portfolio Group Manchester, United KingdomPortfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance o ...
Service Desk Analyst - Manchester, United Kingdom - NCC Group
Description
Location: Manchester
Service Desk Analyst (6 month FTC)
Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.
We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.
Take a look at our website here to learn more about why we're one of the leading global Cyber Security and Risk Mitigation business...
Role Purpose
Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements.
You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally.
Key Accountabilities
A service desk analyst interacts with customers. At this level, you will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to your manager.
Skills needed for this role:
About your application
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
