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- Provide 1st/2nd line technical support for incidents, service requests, and changes
- Manage procurement of stocked items
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- Support NCC Group services both remotely and on-site as required
- Proactively resolve issues and escalate complex problems when needed
- Maintain detailed records of hardware using the Asset Tracker sheet
- Conduct in-house testing on hardware, products, and services
- Ensure successful handover of completed work to customers or IT team
- Asset and configuration management
- Continual service improvement
- Customer service management
- Ownership and initiative
- Service focus
- Service reporting
- Technical understanding
- User focus
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Service Desk Analyst - Manchester, United Kingdom - NCC Group
Description
Job DescriptionLocation: Manchester
Service Desk Analyst (6 month Fixed-Term Contract)
NCC Group: Creating a Safer Future
Welcome to our job listing! We're thrilled that you're keen to learn more about the exciting opportunities at NCC Group. We are dedicated to enhancing safety and security within society. Our team of talented individuals collaborates globally to achieve this shared goal.
At NCC Group, we foster an inclusive environment where everyone is empowered to unleash their full potential. We value teamwork, creativity, and diversity, and we invite you to be part of our mission to make the world a safer place.
Role Overview
Joining our internal IT department as part of the Service Desk Team, you will deliver 1st and 2nd line IT support following industry best practices. Your role involves accurately documenting incidents, changes, and service requests affecting IT systems. Your objective is to ensure timely and cost-effective resolutions within agreed service level agreements.
You will deliver exceptional customer service while handling global employee administration tasks.
Main Responsibilities
As a Service Desk Analyst, you will directly engage with customers, handling their queries and knowing when to escalate issues when necessary.
Key Skills for Success
About Your Application
We carefully review each application and will reach out if your skills align with our requirements. If you don't hear from us within 10 days, don't worry - we may keep your CV for future opportunities. Stay updated on our career opportunities for potential matches!
If you prefer not to have your details retained, please contact us. All personal data is handled in line with the NCC Group Privacy Policy. We promote diversity and flexibility in the workplace; inform us of any support you need during the application process.
Important Note: This role includes mandatory pre-employment background checks due to the nature of our work. Be prepared to undergo the vetting process, including BS7858 screening.
