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Help Desk Analyst
4 weeks ago
ITECCO Manchester, United KingdomHelp Desk Analyst Manchester Hybrid £25,000 · Fixed Term Contact 6 Months · - Potential to go Perm · Location: Manchester City Centre · My client is a dynamic, forward-thinking employer who provide cutting edge It support for their clientele within the educational sector. They ar ...
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Service Desk Analyst
1 month ago
Adria Solutions Ltd Manchester, United Kingdom Full timeService Desk Analyst · Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. · Responsibilities: · Coordinate and support all the administrative duties as directed ...
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Service Desk Analyst
1 week ago
Canopius Manchester, United Kingdom Full time - PermanentService Desk Analyst · Main Purpose: · These roles, as part of the Global Service Desk team, will be responsible for the provision of the 24x7 Level 1 & Level 2 IT support services at Canopius. The UK based roles would be scheduled to work core UK hours ( a standard day between ...
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1st Line IT Service Desk Analyst
3 weeks ago
Circle Recruitment Manchester, United KingdomIT Service Desk Analyst with 6+ months previous experience in 1st line IT support role using Office 365, Active Directory, and helpdesk software is required by a leading UK company in central Manchester. · While this is a service desk role, you will get exposed to technologies su ...
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Service Desk Analyst-1st Line
3 weeks ago
4it Recruitment Ltd Manchester, United Kingdom**Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote · - to £28k + to 25% Bonus** · A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years' experience with 1st line support, Active Directory, Office ...
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Service Desk Analyst-2nd Line
3 weeks ago
4it Recruitment Ltd Manchester, United Kingdom**Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 365 - Windows 10 - Manchester/Remote · - to £35k + to 25% Bonus** · A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years' experience with 2nd line support, Acti ...
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Service Desk Analyst
4 days ago
MAG Manchester, United KingdomSummary · Based at Manchester Airport · Permanent Role · Shift based working - 4 days on, 4 days off . Shifts comprise of 2 days and 2 night shifts · We are proud to be a diverse employer, and we welcome candidates from all backgrounds · Why MAG? · At MAG we provide the airpo ...
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Service Desk Analyst
3 weeks ago
Betfred Manchester, United Kingdom Full timeAbout Us · Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. · We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With t ...
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Service Desk Analyst
4 hours ago
Adria Solutions Ltd Manchester, United Kingdom Full timeService Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the He ...
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Service Desk Analyst
2 weeks ago
NCC Group Manchester, United KingdomJob Description Location: Manchester · Service Desk Analyst (6 month FTC) · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our people are th ...
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It Service Desk Analyst
4 days ago
Picture More Ltd Manchester, United Kingdom Full timeIT Service Desk AnalystManchester – Bridge Street (M2)Hybrid (3 days office per week)Salary - £30,000 - £37,000Hours – Rotating shift 7:30am – 6:00pm (37.5 hour week)Are you an IT Service Desk Analyst looking for a new challenge?In this exciting IT support opportunity working for ...
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Service Desk Analyst
1 week ago
NCC Group Manchester, United KingdomJob Description · Location: Manchester · Service Desk Analyst (6 month FTC) · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our people are the ...
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Service Desk Analyst
3 weeks ago
Redefined Ltd Manchester, United KingdomJob Title: · Service Desk Analyst · Job Description: · Introduction · Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered appro ...
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IT Service Desk Analyst
2 weeks ago
AJ Bell Manchester, United KingdomKey responsibilities: · - Logging calls via telephone and gathering sufficient details for resolution by the relevant person. · - Take ownership of technical problems and see through to resolution, even when passed to third parties. · - Help to plan and execute desk moves. · - In ...
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Service Desk Analyst Windows
3 weeks ago
Tiger Resourcing Group Manchester, United KingdomIT Support Engineer, First Line, Windows & Microsoft, Active Directory, O365, Telephone & Email, Troubleshooting.Law firm or Legal Services experience is highly desirable.****The role is Manchester based but will require travel to other parts of the UK occasionally****A Mancheste ...
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BNY Mellon Manchester, United Kingdom Full timeBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
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Service Desk 2nd Line Analyst
2 weeks ago
ODEON Manchester, United Kingdom**Job Purpose**: · To deliver quality service through maintaining the availability of services to IT Users. The role is crucial to ensuring that issues are resolved or escalated as quickly as possible by following IT processes, ensuring SLA's are met while supporting businesschan ...
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IT Service Desk Analyst 1st/2nd Line
2 weeks ago
REED Manchester, United Kingdom1st Line, 2nd Line, IT helpdesk, IT Service Desk, IT Support Engineer, · **An IT Support Engineer is required for our client based in Manchester, initial end date of 31/03/23 (however there is a potential to extend).** · **Operational hours are 7am to 6pm, Monday-Friday. You woul ...
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IT Support Analyst
4 weeks ago
Precise Placements Manchester, United KingdomThis IT Support Analyst 1st/2nd Line Support Analyst / Senior Service Desk Analyst - Legal Sector role will provide second line and deskside support, on a shift rota basis covering 8am to 6pm, to all partners, fee-earners and business support colleagues. · The responsibilities fo ...
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IT Support Engineer
2 weeks ago
ITECCO Manchester, United Kingdom**IT Support Engineer £45K with up to 10% annual bonus - Carrington, Greater Manchester** · **Role: IT Support Engineer** · **Salary: £35,000-£45,000 with annual bonus scheme** · **Location: Trafford, Carrington, Greater Manchester** · My client are experts within their field Yea ...
Associate Service Desk Analyst - Manchester, United Kingdom - BNY Mellon
Description
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.
We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team.
This role is located in MANCHESTER (HYBRID).The Technology Service Centre offers an opportunity to become part of a high performing team with a passion for technology, which is always seeking to improve, and where we have "Respect for Our Customers Time." We are aggressively using innovative techniques, exploring automation opportunities, and bridging the support improvement efforts within our expanding technology environments.
Technology Service Centre – Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities.
The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors inclusive of a follow the sun support model (24x7x365) model.
Provide first line/SME technical support to all BNY Mellon Employees & ContractorsRespond to requests for technical assistance via phone, chat and Self-Service WEB tickets
Troubleshoot Microsoft Office/Outlook 2013/16/O365
Provide Smart Hands support assistance (where applicable)
Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process
Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues
Should possess knowledge about Virtual Desktops Infrastructure /Citrix environment.
Assign unresolved Incidents to appropriate support teams in a timely manner
Responsible for ensuring incidents requiring urgent attention are escalated via the identified escalation management procedure
Management Call Center support experience
Associate's (or Bachelor's) degree in a related discipline or equivalent work experience required
Previous technical desktop support experience, experience with MS Office Suite products, and customer service / soft skills experience
Knowledge of PC hardware and software
Knowledge of call center metrics for operations support
HDI Support Center Manager Certification (preferred but not required)
Other IT Certifications, i.e., Microsoft (preferred but not required)
Experience in the securities or financial services industry is a plus
Should work in Rotational shifts and national holidays.
ITIL experience would be added advantage.
Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion, Disability: IN – 100% score
Forbes Blockchain 50
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
