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    After Sales Consultant - London, United Kingdom - Metropolitan Thames Valley

    Metropolitan Thames Valley
    Metropolitan Thames Valley London, United Kingdom

    1 week ago

    Default job background
    Administrative
    Description

    About Us:

    Making its mark as a key player in the affordable housing and care services sector, Metropolitan Thames Valley Housing boasts a workforce of over 1900 individuals. The organization is dedicated to managing and expanding its extensive portfolio of close to 56,000 homes, catering to over 75,000 clients in regions such as London, the East Midlands, Southern, and Eastern England.

    This position offers a fixed-term contract lasting 12 months

    The Aftersales Consultant role encompasses the following key duties:


    - Achieving monthly targets for equity loan and/or staircasing completions


    - Keeping clients informed on transactions through regular communication


    - Providing sound advice to customers and key stakeholders based on lease and legal charge interpretations


    - Maintaining accurate records in the Salesforce CRM system


    - Ensuring compliance with FCA and AML regulations


    - Coordinating with internal and external parties to facilitate timely transaction completions


    - Staying updated on relevant legislation and product advancements


    - Handling initial complaints, gathering necessary information, and delivering suitable responses to customers

    Key Qualifications for Success


    - Proficiency and experience in equity loans and/or staircasing processes, as well as shared ownership products


    - Demonstrated capability in achieving sales targets


    - Proven track record of delivering outstanding customer service and managing challenging situations


    - Practical knowledge of anti-money laundering regulations and FCA laws


    - Ability to work independently under tight deadlines


    - Excellent communication skills and keen attention to detail


    - Minimum education requirement of GCSE level C or equivalent work experience

    Important Note: Visa sponsorship is not currently provided.

    What's in it for you?

    Discover our Benefits:

    • 28 days of annual leave and 8 bank holidays per year (pro rata for part-time roles)
    • 2 volunteering days annually for community engagement
    • Extra 'Beliefs day' for an additional day off each year
    • Enhanced pension with matched contributions up to 9%
    • Life assurance coverage at 3 times your salary
    • Health cash plan for everyday healthcare needs, extendable to family members
    • Tenancy deposit support through an interest-free loan
    • Access to diverse learning opportunities via the Wisebox platform
    • Virtual social platform for colleagues to connect and stay updated on organizational activities
    • Career advancement opportunities through mentoring programs and apprenticeships
    • Commitment to employee well-being and organizational support

    More About Us:

    Explore our benefits and organizational details in the provided document

    Our Commitment

    At Metropolitan Thames Valley Housing (MTVH), we embrace the value of diversity and strive to promote equality and inclusion. Our collaborative approach of 'Serving people better every day' focuses on educating, supporting, and developing our diverse workforce and communities.

    We aim to create an inclusive environment where every individual can freely express themselves. Our efforts are geared towards fostering a culture that encourages employees to address non-inclusive behaviors and prioritize well-being.

    Rooted in our core values of Dare, Care, and Collaborate, we are dedicated to resolving societal challenges through a people-centric approach, solidifying our commitment to teamwork.

    We retain the option to close this position early if a suitable candidate is identified. Hence, we encourage you to submit your application promptly to avoid missing out.

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