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Newcastle upon Tyne

    Customer Experience Assistant - Newcastle upon Tyne, United Kingdom - MICROVENTION EUROPE

    MICROVENTION EUROPE
    MICROVENTION EUROPE Newcastle upon Tyne, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    Job Description You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?

    Our UK Team is looking for a Customer Service Representative to support our growing business.

    In your role as Customer Service Representative, you will provide outstanding service to our internal (Field associates) and external (Hospitals) customers.

    Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.

    Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team in UK.

    Effectively process customer orders using the Customer Service module of MicroVention ERP
    Maintain customer account records and order history files
    Monitor inventory to fulfill customer orders and backorders
    Manage customer complaints and RGAs in collaboration with US CS and QA departments
    Prior experience in customer service activities
    Proficient computer skills including MS Word, Excel, Outlook, and Teams
    very personable with good phone etiquette

    Experience in high tech or medical device industry
    High school diploma and/or a bachelor's degree

    Join us in our mission to make a difference in the lives of patients worldwide.


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