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Newcastle upon Tyne

    Fleet Service Executive - Newcastle, United Kingdom - Work Lyf Group Limited

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    Full time Administrative
    Description

    At WorkLyf we are recruiting for a SMR Vehicle Service Co-Ordinator based in Newcastle-Under-Lyme. (Hybrid work available)

    Purpose

    To ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers who require maintenance/assistance whilst on road. To ensure that all KPIs/SLAs and statutory requirements are met in full at all times.

    Key Accountabilities

    · To be the dedicated point of contact for service/maintenance booking enquires, including assisting with breakdown queries.

    · To provide excellent support to drivers who may be in a distressing situation due to vehicle breakdown/maintenance.

    · To follow business defined rulesets to achieve customer outcomes for their fleet.

    · To develop relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.

    · To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.

    · To update systems to create a maintenance history record.

    · Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.

    · Expedite chasing of VOR where required.

    · Liaising manufacturers customer service teams where applicable.

    · Review of maintenance/service history to direct a drivers query where required.

    To assist the Technical Services team with the expansion and growth of services, including breakdown & our reallocation service.

    Key Experience + Skills

    • Customer Service experience in the automotive industry
    • Experience in dealing with maintenance scheduling.
    • Technical Knowledge (desirable)
    • Attention to detail.
    • Flexible attitude to providing solutions to problems.
    • Able to work in a fast paced environment.

    Please apply with your full + up to date CV and a member of the team will call you

    Job Types: Full-time, Permanent



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