- Customer Service experience in the automotive industry
- Experience in dealing with maintenance scheduling.
- Technical Knowledge (desirable)
- Attention to detail.
- Flexible attitude to providing solutions to problems.
- Able to work in a fast paced environment.
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Fleet Service Executive - Newcastle, United Kingdom - Work Lyf Group Limited
Description
At WorkLyf we are recruiting for a SMR Vehicle Service Co-Ordinator based in Newcastle-Under-Lyme. (Hybrid work available)
Purpose
To ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers who require maintenance/assistance whilst on road. To ensure that all KPIs/SLAs and statutory requirements are met in full at all times.
Key Accountabilities
· To be the dedicated point of contact for service/maintenance booking enquires, including assisting with breakdown queries.
· To provide excellent support to drivers who may be in a distressing situation due to vehicle breakdown/maintenance.
· To follow business defined rulesets to achieve customer outcomes for their fleet.
· To develop relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.
· To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.
· To update systems to create a maintenance history record.
· Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.
· Expedite chasing of VOR where required.
· Liaising manufacturers customer service teams where applicable.
· Review of maintenance/service history to direct a drivers query where required.
To assist the Technical Services team with the expansion and growth of services, including breakdown & our reallocation service.
Key Experience + Skills
Please apply with your full + up to date CV and a member of the team will call you
Job Types: Full-time, Permanent