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Cheltenham

    Night Receptionist - Cheltenham, United Kingdom - Cowley Manor

    Cowley Manor
    Cowley Manor Cheltenham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

    Job: Hotel Night Receptionist

    Based in: Cowley,
    Cheltenham

    Reports to: Front Office Manager

    DUTIES AND RESPONSIBILITIES

    • Ensure
      the reception and coordination of arrivals and departures of guests, respecting
      quality standards.
    • At
      night, ensure the daily End of Day closing on Opera.
    • Maintain
      efficient administration within the department preparing and submitting
      operational reports on time.
    • Ensure
      all equipment of the department is kept clean and in good working condition.
    • At
      night, ensure the check-in of potential late arrivals or apply our no-show
      procedure.
    • At
      night, ensure fire walks and safety checks are completed periodically
      throughout the night and address any hazards or concerns.
    • Take
      charge of the hotel switchboard, inform customers, and redirect calls.
    • Participate
      in the management of the hotel & general mailbox by replying and
      redirecting emails.
    • Ensure
      the good passage of instructions in the team as well as a good communication of
      information to the housekeeping service.
    • Ensure
      that the workspaces are well kept and that all public areas are reset and guest
      ready. Coordinate
      security at the front desk/reception in order to maintain a high level of
      safety for all our guests, hosts, goods and material, including key inventory
      and guest's belongings.

    ABOUT YOU

    Always
    working on behalf of our guests and working with other team members. To successfully fill this role, you
    should maintain the attitude and skills that follow:

    • Social,
      engaging and motivated.
    • Reliable
    • Flexibility
      to respond quickly and positively to a range of work situations.
    • Excellent communication skills.
    • Knowledge
      as well as abilities in other languages would be beneficial.
    • Attention
      to details and customer needs.
    • Proficiency
      with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

    WHAT IT IS LIKE TO WORK FOR US?

    Whether you're looking for an
    entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain
    the most motivated and talented people from all backgrounds and skills.

    Here is what we can offer:

    • On
      the job and personalised training to develop the technical and managerial
      skills necessary to develop a clear career path.
    • Possibility
      of inner company mobility within our foreign venues such as Italy, France,
      Spain or Switzerland.
    • Staff
      discounts and benefits.
    • Pension
      scheme.


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