- Provide first-line technical support and troubleshooting for IT-related issues via phone, email, or in person.
- Log all support interactions accurately and efficiently in the ticketing system.
- Escalate complex issues to the appropriate IT teams for resolution.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Ensure all support activities are carried out within agreed service levels.
- Proactively identify and address potential problems to minimise downtime and disruption.
- Collaborate with other IT teams to improve processes and enhance the overall service delivery.
- Previous experience in a similar role, preferably in a customer service-oriented environment.
- Strong knowledge of IT systems, including hardware, software, and networking.
- Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Effective communication skills, both written and verbal.
- Full UK driving license and access to own car for occasional travel to client sites.
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plan.
- Opportunities for career growth and professional development.
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Service Desk Analyst
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University of Glasgow Glasgow, United KingdomJob Purpose · The Service Desk Analyst will work to deliver Estates services as part of the Estates Service Desk team and administer, via the Estates workplace information management system, all enquires and ensuring excellent provision of innovative customer service. The Servic ...
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Digital Waffle Glasgow, United KingdomJob Title: Service Desk Analyst · Location: Glasgow (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only requi ...
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Digital Waffle Glasgow, United KingdomJob Title: Service Desk Analyst · Location: Glasgow (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only require ...
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Ashurst Glasgow, United KingdomAbout Ashurst · Department/Role overview · This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. · ...
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Ashurst Glasgow, United Kingdom Full timeAbout Ashurst · Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our i ...
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Idox plc Glasgow, United KingdomApplication Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software · Glasgow, Woking or Home based, UK · We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some ...
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Idox plc Glasgow, United KingdomApplication Support Analyst, 2nd Tier Desk Analyst, Social CareCustomer Service, Idox SoftwareGlasgow, Woking or Home based, UKAbout the roleWe are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with ...
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RES Glasgow, United KingdomDo you want to work to make Power for Good? · We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. · We know that achieving our ambitions woul ...
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RES Glasgow, United Kingdom Permanent Full timeDescription · Do you want to work to make Power for Good? · We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. · We know that achieving our ...
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Service Desk Analyst
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Digital Waffle Wishaw, United KingdomJob Title: Service Desk Analyst · Location: Wishaw (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required ...
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Service Desk Analyst
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Digital Waffle Larbert, United KingdomJob Title: Service Desk Analyst · Location: Larbert (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only require ...
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Digital Waffle Falkirk, United KingdomJob Title: Service Desk Analyst · Location: Falkirk (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only require ...
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IT Service Desk Team Leader
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Service Desk Administrator
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Televerde Glasgow, United KingdomUnder supervision by the System Administrator, the Security Analyst & Service Desk Administrator II is responsible for the implementation and day-to-day management and continual improvement of the information security management system and acts as the second point of contact for ...
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Valuations Control Analyst
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eFinancialCareers Glasgow, United KingdomAs a Barclays Valuations Control Analyst, you will join our new team who will be providing independent oversight of the fair values associated with the firm's trading portfolios. This is an exciting opportunity to join us at a time of growth where youwill be liaising with Product ...
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Graduate Technical Operations Consultant
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FDM Group Glasgow, United Kingdom**About The Role**: · *** · On the **FDM Technical Operations Graduate Programme**, **you will undergo industry recognised training before putting that into practice by working on projects with one of our industry leading clients. This programme will provide you with multiple fut ...
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Desktop Support Analyst
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Senior Analyst
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eFinancialCareers Glasgow, United KingdomAs a Barclays Senior Analyst - Valuations Control, you will have an exciting opportunity to become part of our newly set up Valuation Control team who will focus on providing independent oversight of the fair values associated with the firm's trading portfolios.You will draw on y ...
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Technical Operations Graduate Programme
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FDM Group Glasgow, United Kingdom**About The Role**: · *** · **About this role** · On the **FDM Technical Operations Graduate Programme**, **you will undergo industry recognised training before putting that into practice by working on projects with one of our industry leading clients. This programme will provide ...
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Recruitment and Enrolment Assistants
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University of Glasgow Glasgow, United Kingdom**Job Purpose** · The University of Glasgow is dedicated to the welfare and success of its students and a positive welcome and transition to the University and student life is essential to achieving this. · To support this commitment, the University of Glasgow Student Services is ...
Service Desk Analyst - Clydebank, United Kingdom - Digital Waffle
Description
Job Title: Service Desk AnalystLocation: Clydebank (on-site once every 6wks max)
Salary: Up to 30k DOE
We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required a maximum of once every six weeks. This role offers unbeatable progression and professional development from day one
Responsibilities:
Please note this role is not accepting candidates from outside of the UK and does not offer sponsorship.
