- Provide first-line technical support and troubleshooting for IT-related issues via phone, email, or in person.
- Log all support interactions accurately and efficiently in the ticketing system.
- Escalate complex issues to the appropriate IT teams for resolution.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Ensure all support activities are carried out within agreed service levels.
- Proactively identify and address potential problems to minimise downtime and disruption.
- Collaborate with other IT teams to improve processes and enhance the overall service delivery.
- Previous experience in a similar role, preferably in a customer service-oriented environment.
- Strong knowledge of IT systems, including hardware, software, and networking.
- Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Effective communication skills, both written and verbal.
- Full UK driving license and access to own car for occasional travel to client sites.
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plan.
- Opportunities for career growth and professional development.
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Service Desk Analyst
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QA Ltd Edinburgh, United KingdomComputershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare arecurrently seeking an Appren ...
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Computershare Edinburgh, United Kingdom UndefinedWe're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working. · We give you a wo ...
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University of Glasgow Glasgow, United KingdomJob Purpose · The Service Desk Analyst will work to deliver Estates services as part of the Estates Service Desk team and administer, via the Estates workplace information management system, all enquires and ensuring excellent provision of innovative customer service. The Servic ...
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Hays Technology Fife, United Kingdom Permanent, Full timeOur client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. · The ...
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Pyramid Consulting, Inc Livingston, United KingdomJob Description · Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity · May install software or perform hardware testing remotely · Enter commands and observe system functioning to verify correct operations ...
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1 week ago
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SIX Payment Services Edinburgh, United KingdomService Desk Analyst · Date posted 02/22/ Location Edinburgh | United Kingdom Company Worldline Service Desk Analyst · Dalgety Bay, Dunfermline · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. ...
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Digital Waffle Clydebank, United KingdomJob Title: Service Desk Analyst · Location: Clydebank (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only requi ...
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Service Desk Analyst
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worldline Edinburgh, United KingdomService Desk Analyst · Dalgety Bay, Scotland · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your ...
Service Desk Analyst - Larbert, United Kingdom - Digital Waffle
Description
Job Title: Service Desk AnalystLocation: Larbert (on-site once every 6wks max)
Salary: Up to 30k DOE
We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required a maximum of once every six weeks. This role offers unbeatable progression and professional development from day one
Responsibilities:
Please note this role is not accepting candidates from outside of the UK and does not offer sponsorship.
