- Provide first-line technical support and troubleshooting for IT-related issues via phone, email, or in person.
- Log all support interactions accurately and efficiently in the ticketing system.
- Escalate complex issues to the appropriate IT teams for resolution.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Ensure all support activities are carried out within agreed service levels.
- Proactively identify and address potential problems to minimise downtime and disruption.
- Collaborate with other IT teams to improve processes and enhance the overall service delivery.
- Previous experience in a similar role, preferably in a customer service-oriented environment.
- Strong knowledge of IT systems, including hardware, software, and networking.
- Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Effective communication skills, both written and verbal.
- Full UK driving license and access to own car for occasional travel to client sites.
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plan.
- Opportunities for career growth and professional development.
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Service Desk Analyst
6 days ago
Lorien Edinburgh, United Kingdom**Service Desk Analyst - Edinburgh (Hybrid)** · Our Public Sector client are currently recruiting for a Service Desk Analyst to join on a contract basis (duration tbc), inside of IR35. · The jobholder will provide general technical support and guidance, in particular installation ...
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IT Service Desk Analyst
6 days ago
Menzies Distribution Ltd Edinburgh, United KingdomJob role: IT Service Desk Analyst · Location: Edinburgh · IT Service Desk is a 24/7 Service Function for all Menzies Depots. All IT related queries are processed through the Service Desk by a team of analysts.Reporting to the Service Desk Manager, analysts are responsible for han ...
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IT Service Desk Analyst
5 days ago
SRUC Scotland's Rural College Edinburgh, United Kingdom**Title**:IT Service Desk Analyst · **Type**:Full-Time, Permanent · **Salary**:£21,141 - £24,515 per annum · **Location**: Flexible Location · **Closing Date**: 23 January 2023 · **Ref**:CFPS/IDS/045/22 · SRUC is unique in Scotland and one of the largest organisations of its kind ...
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Service Desk Analyst
6 days ago
Steria Recruitment Edinburgh, United Kingdom**Title: Service Desk Analyst · Contract Length: 6 Months** · **Location: Edinburgh/Glasgow Hybrid Shift Pattern** · **IR35: Outside** · **Role Purpose**: · To provide a professional and customer focused first line service within a fast-paced environment by: · - Taking ownership ...
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Apprentice Service Desk Analyst
1 day ago
QA Ltd Edinburgh, United KingdomComputershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare arecurrently seeking an Appren ...
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Service Desk Analyst
2 days ago
Computershare Edinburgh, United Kingdom UndefinedWe're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working. · We give you a wo ...
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Service Desk Analyst
1 week ago
Computershare Edinburgh, United Kingdom UndefinedWe're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working . · We give you a w ...
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Service Desk Analyst
1 week ago
SIX Payment Services Edinburgh, United KingdomService Desk Analyst · Date posted 02/22/ Location Edinburgh | United Kingdom Company Worldline Service Desk Analyst · Dalgety Bay, Dunfermline · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. ...
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Service Desk Analyst
2 weeks ago
worldline Edinburgh, United KingdomService Desk Analyst · Dalgety Bay, Scotland · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your ...
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Service Desk Team Leader
3 days ago
Sanderson Recruitment Plc Edinburgh, United Kingdom**Service Desk Team Leader** · - **Edinburgh - Hybrid** · - **Permanent Role** · - **Competitive salary & excellent benefits** · Do you come from an IT or technical background and are looking for a role which will allow you to lead your own support team and work with a broad rang ...
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IT Support Analyst
2 days ago
Sanderson Edinburgh, United KingdomI am currently looking to recruit several IT Support Analysts for my client during what is an exciting period of growth. This is an exceptional opportunity to join a company that invests in not just your technical growth but your personal development andwell-being. · You could be ...
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NHS Scotland Edinburgh, United KingdomRoyal Hospital for Children and Young People · National Services Surgical Coordinator (Band 4) · The post holder will play a key role within the multi-disciplinary National Services Surgical Services, coordinating all aspects of the three services within this remit: the Scottish ...
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Technical Support Analyst Apprentice
4 days ago
QA Ltd Edinburgh, United Kingdom**Employer description**: · Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. · **Overview**: · If you are looking for an exciting and unique opportunity, Computershare are currently seeking a T ...
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Meteorologist
1 week ago
Wood Mackenzie Limited Edinburgh, United KingdomIn the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. · W ...
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Desktop Support Analyst
5 days ago
Atalian Servest Edinburgh, United Kingdom**Job Reference: /SW/16-11/726/11** · **Job Title: Desktop Support Analyst** · **Location: Edinburgh - _Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday to Friday - 09:00 - 17: hours per week** · ** ...
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Customer Success and Onboarding
3 days ago
CYBERHAWK Edinburgh, United KingdomCyberhawk are looking for an experienced Customer Support Analyst to join our Edinburgh software team. This is a hybrid position based from our dog friendly office in Ratho, Edinburgh. · **About us: · Cyberhawk is a fast-growing, successful technology company. We are the industry ...
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Investment Support Professional, Edinburgh
6 days ago
JPMorgan Chase Bank, N.A. Edinburgh, United KingdomThis is an exciting opportunity for you to join a new, dynamic, diverse team within the UK market of J.P Morgan's EMEA Private Banking business, based in Edinburgh. We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to pr ...
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Service Desk Analyst
2 weeks ago
Digital Waffle Livingston, United KingdomJob Title: Service Desk Analyst · Location: Livingston (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only requ ...
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Service Desk Analyst
1 day ago
Hays Technology Fife, United Kingdom Permanent, Full timeOur client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. · The ...
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Help Desk Analyst
3 days ago
Pyramid Consulting, Inc Livingston, United KingdomJob Description · Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity · May install software or perform hardware testing remotely · Enter commands and observe system functioning to verify correct operations ...
Service Desk Analyst - Edinburgh, United Kingdom - Digital Waffle
Description
Job Title: Service Desk AnalystLocation: Edinburgh (on-site once every 6wks max)
Salary: Up to 30k DOE
We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required a maximum of once every six weeks. This role offers unbeatable progression and professional development from day one
Responsibilities:
Please note this role is not accepting candidates from outside of the UK and does not offer sponsorship.
Service Desk Analyst professionals in Edinburgh
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SHUBHAM KUMAR VERMA
Actively looking for analyst roles
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Laura Domínguez Álvarez
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Nikhil George Mathews
Business Analyst
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Ingrid Pino
Risk Manager
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Jake Connor
IT Support
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Aglae Rodriguez
Interior Designer