1st Line Technical Support Agent - Rochester, United Kingdom - Jonas Software UK

Jonas Software UK Rochester, United Kingdom

1 week ago

Full time

Description

Description

1st Line Support Consultant

Uniware Systems is EPoS and Payment provider with over 25 years of experience in providing solutions to support of the catering and retail sectors. Clients include Retailers, Oxbridge Colleges, Universities, Financial Services Hospitality, Stadia and Blue-Chip businesses across the UK. Uniware offer the entire range of business services needed for an efficient EPoS and Payments estate.

Uniware is passionate about providing EPoS & Payment solutions that enable clients to maximise revenue, improve customer loyalty and increase footfall within their hospitality & retail businesses.

Our success relies on being focused on how our customers view their experience whilst using our solutions. We work diligently through a process of continual review to ensure we satisfy requirements and maintain our place as market leaders in our specialist services.

POSITION:

We are seeking to appoint a 1st Line Support Consultant for an exciting role within our busy Customer Support department.

To work as part of a team delivering a first class, professional customer service in a 1st line support position. To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

JOB RESPONSIBILITIES

The role itself is very varied and will entail:

Logging and progressing 1st line Support Calls

Follow up "customer care" calls

Promote the latest products and services to the customer base

Logging calls from emails onto the support desk system

Maintaining remote access/support documents and customer records on CRM

Set, maintain and exceed customer service standards

To encourage feedback on services provided and recognize the changing needs of the service, and make recommendations to your line manager for service improvements

To progress all outstanding calls and ensure they are resolved within the relevant time scales

JOB QUALIFICATIONS:

Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage.

Previous experience of face-to-face or telephone-based customer service is desired.

Your Personal Characteristics will include:

Excellent communication skills, particularly over the telephone, with the ability to

explain issues clearly and simply, both orally and in writing

An ability to build a rapport with customers

Logical and analytical, with a methodical approach to problem-solving

Solution-focused, with ability to prioritize

Persistent and resilient under pressure, with a good sense of humor

Accurate, with high attention to detail

Good team player, yet willing to take personal responsibility for issues

Self-motivated, resourceful and keen to learn and share knowledge

Enthusiastic, motivated, empathetic and professional

Flexible and hard working approach

Excellent administrative and organizational skills

Able to manage multiple tasks

Able to follow process and procedures

Able to be patient, tolerant and problem-solve accordingly

Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.

Only candidates who are eligible to live and work in the UK need apply.

Business Unit:

Uniware

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

Career Site:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

IS THIS YOU?

Specialist Support Agent

2 days ago

Vanquis Bank Chatham, United Kingdom

**About Us**: · Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn't from traditional lenders. · Today, Vanqui ...
Customer Support Agent

1 day ago

Automotive Transformation Group Maidstone, United Kingdom

**Customer Support Agent · Digital Transformation has finally hit the Automotive Industry · Despite technology revolutionising the future of ecommerce, the way we've bought and sold cars has largely remained the same for over three decades. Customers had no choice but to trek to ...
Customer Support Agent

1 day ago

Automotive Transformation Group Maidstone, United Kingdom

**Customer Support Agent · Are you ready to join an innovative organisation redefining the way we buy and sell cars? · We know just how frustrating the hunt for a new job can be. Much like the process of finding the perfect carBut look no further · Automotive Transformation Group ...
Customer Support Agent

5 days ago

Automotive Transformation Group Maidstone, United Kingdom

**Customer Support Agent · Are you ready to join an innovative organisation redefining the way we buy and sell cars? · We know just how frustrating the hunt for a new job can be. Much like the process of finding the perfect carBut look no further · Automotive Transformation Group ...
IT Support Agent

1 week ago

Air Publishing London, United Kingdom

**The role**: · Air Publishing are looking for an IT support agent role to join the business. We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business. The role requires working ina team t ...
Sales Support Agent

3 days ago

C&M Executive Recruitment London, United Kingdom

**Sales support agent** - Required for this established, expanding tour operator. They are looking for an experience travel professional, from a reservations or operations background, homebased, salary 22k plus 1.2k working from home allowance plus comm, OTE around 28/31k. · **Sa ...
Customer Support Agent

3 days ago

Australasian Recruitment Company London, United Kingdom

**Customer Support Agent** · **Salary: £29,120 per annum** · Do you enjoy providing exceptional customer service? Then this temporary role as a Customer Support Agent for the world's largest car sharing marketplace could be for you This is a 4 month fixed term contract to work wi ...
Training Support Agent

1 week ago

The Health and Safety Group London, United Kingdom

**Job description** · **Department**: Training Support Team · **Role**: Customer Support Agent · **Location**: Chiswick, London · **Employment Type**: Full time, Permanent · **Starting Salary**:£27,000 - £29,000 · **Employed Benefits**: 25 days holiday + Statutory holidays · This ...
Training Support Agent

4 hours ago

The Health and Safety Group London, United Kingdom

**Job description** · **Department**: Training Support Team · **Role**: Training Support Agent · **Location**: Chiswick, London · **Employment Type**: Full time, Permanent · **Starting Salary**:£24,000 - £26,000 · **Employed Benefits**: 25 days holiday + Statutory holidays · This ...
Customer Support Agent

1 week ago

Via London, United Kingdom

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As we continue to expand in Europe, we are looking for a** Customer Support Agen ...
Frontline Support Agent

2 days ago

Voneus London, United Kingdom

**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
Frontline Support Agent

1 week ago

Voneus London, United Kingdom

**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
Business Support Agent

4 hours ago

Trustpilot London, United Kingdom

**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · **Overview**: · To support Trustpilot' ...
Customer Support Agent

1 week ago

Ember London, United Kingdom

Team Ember is distributed - you can work from anywhere in the UK. Once a quarter, the whole Ember team gets together at our London HQ. · **Diversity & Inclusion***: · **Who we are**: · We exist to make business easier for business owners. By automating the tax and accounting, we ...
Customer Support Agent

4 hours ago

Guardian Professional London, United Kingdom

Based in City of London, Guardian HR is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment. · We offer Recruitment services designed to meet our clients' individual business needs - from planning sta ...
Frontline Support Agent

1 day ago

Voneus London, United Kingdom

**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
Customer Support Agent

6 days ago

Vita Mojo London, United Kingdom

**Location**: Central London · **Job Type**: 3 month temporary contract · **Compensation**: **£25,000-30,000** · **Why join us?** · If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for ...
Customer Support Agent

4 hours ago

Vita Mojo London, United Kingdom

**Location**: Central London (Hybrid remote) · **Job Type**:Shift pattern working, with the availability to work assigned shift rotations & some weekends 'on call' · **Compensation**:£30-35,000 · **Why join us?** · If you love food and technology as much as we do, you'll love lif ...
Support Operations Agent

1 week ago

Via London, United Kingdom

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As we continue to expand in Europe, we are looking for a** Support Operations Ag ...
Customer Support Agent

1 week ago

Evergreen Finance London Limited Bromley, United Kingdom

CUSTOMER SUPPORT AGENT · Location: Bromley, Kent · Reports to: Senior Team Leader · About Us · is a UK short-term Direct Lender offering loans from £200 - £1,500 for up to six months. It was founded in 2014 with a vision to make a mark as a company that values transparency, affor ...