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    People Support Manager - Sittingbourne, United Kingdom - Insight Select

    Insight Select
    Insight Select Sittingbourne, United Kingdom

    4 weeks ago

    Default job background
    Full time Customer Service / Support
    Description
    People Support Manager (HR) / £40,000 / Hybrid / Permanent


    An exciting opportunity has arisen within one of the UK's largest housing Associations.

    We are seeking a People Support Manager (permanent) who is passionate about positive change and commitment to a public need.
    Responsibilities include:
    • Managing a team of People Support Administrators to deliver an excellent people support and administrative service to colleagues.
    • As an expert in our people support processes and policies, you'll ensure work is completed accurately first time and to agreed standards and service levels.
    • Providing a highly responsive and solution-focused people administration service across the full employee life-cycle.
    • Working closely with the People Shared Services Officers on relevant projects and to ensure the consistency and application of relevant people services process and practices.
    • Coaching and supporting the People Support Team to provide expert advice to managers and colleagues on our people processes and policies.
    • Managing the People Support Team processes, develop service level agreements and key measures to meet expectations and make recommendations for continuous improvement.
    • Managing the day-to-day performance of the team and support personal development and performance.
    Requirements
    • Experience of working with a customer service focus and the ability to build strong relations.
    • Proven experience leading a team to deliver exceptional standards in a high-volume business.
    • Professional CIPD and/ or People qualification or equivalent experience
    • Extensive experience of leading a People Administrative team within a large organisation, providing expert advice and guidance of the colleague lifecycle.
    • Strong people management experience, commitment to delivering excellence through others and nurturing a collaborative one team working approach.
    • Giving effective feedback on team's performance
    • Planning and organisational skills
    People Support Manager (HR) / £40,000 / Hybrid / Permanent


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