- Type: commercial
- Firm: Commercial
- Salary: £28 - 32,000 per annum
- Location: Manchester (M27)
- Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants, helping them become payroll system subject matter experts.
- Working closely with payroll processors (based in India).
- Sharing ideas to help improve processes.
- Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- PLEASE CONTACT SHARON DEACON FOR MORE INFORMATION
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Payroll Advisor - Manchester, United Kingdom - THE CHARALLE GROUP
Description
Payroll Advisor
Payroll Advisor
Large Outsourcing firm seeks a Payroll Advisor who will be responsible for providing payroll support. You'll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
Core Duties will include:
Ideal candidates must have the following skills and experience: