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    Virtual Sales Assistant - United Kingdom - Home Hardware Scotland Ltd

    Home Hardware Scotland Ltd
    Home Hardware Scotland Ltd United Kingdom

    1 week ago

    Default job background
    Description
    Senior Sales Assistant - Helensburgh (Garden Centre) - Avg 40 Hours

    At Wright's Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere.

    As a Senior Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.

    Being part of the Management Team creating a friendly, pleasant and welcoming environment in your shop at all times.

    Opening the shop for the staff when required to be ready to serve our first customer for 9am.
    Accurate management of shop monies including cashing up sheet, balancing and banking.
    Closing the shop at the end of the day when required ensuring full shop security at all times.

    Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company's related products list.

    Help to promote the company website as an online brochure for shop customers to use.
    Promote the company's delivery service to shop customers.

    Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.

    Deal with exchanges and refunds in line with company policy.
    Deal with incoming telephone calls from customers and colleagues using the company salutation.
    When taking breaks ensure that a member of staff is in the sales area.
    Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.

    Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.

    Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.

    Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
    Carry out any other duties as required from time to time by the Shop Manager.
    High level of personal hygiene.
    Flexible in the hours you are able to work.
    Comply at all times with the company Health & Safety policy.
    VISIT OUR CUSTOMER WEBSITE FOR TIPS & TUTORIALS
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