Jobs
>
London

    Senior Planning - United Kingdom - First Central Services

    First Central Services
    First Central Services United Kingdom

    4 days ago

    Default job background
    Description
    Haywards Heath, Home Office (Remote) or

    Manchester Salary:
    £36,000 to £41,000 per year depending on experience Department: Customer & Operations
    We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed. Our Performance team need a result driven, agile and logical thinking Senior Planning & Forecasting Analyst.

    Data Whizzes? Our Performance team produce accurate and timely forecasts ranging from short-term tactical to long-term strategic plans (including views for annual budgeting cycle), for specific areas to ensure all call volumes and sales plans are delivered as effectively as possible.

    Working flexibly, you'll spend most of your time working from home, with a day a week in the office, either in Haywards Heath or Manchester.

    But of course, it's your choice - if you prefer to be in the office more - that's good with us too.

    You're great at capacity planning for a multi-location, multi-skilled call centre environment
    Have experience of capacity planning for back-office functions
    You're a dab hand at collating and extrapolating forecasting data from multiple sources

    Supporting all things 'Performance' from forecasting, reporting, analysis and making key decisions, our 5-year financial plan will thrive with your input.

    You'll be the subject matter expert and 'go to' point for the business about all planning and forecasting matters relating to allocated business lines.

    You'll have the ability to talk confidently and credibly with managers and directors about all things forecasting, capacity and planning
    You'll support day-to-day decision making that has significant financial and reputational impacts e.g. Ownership and accountability for the accuracy and quality of all forecasting and resourcing plans for allocated business lines
    Love data? You'll ensure accurate manipulation of data from multiple data sources
    You'll provide proactive analysis and recommendations made of required changes to support the evolving demand patterns
    You'll be producing and maintaining high quality and accurate forecasts to enable the optimisation and enhancement of customer service and sales delivery across all call centres
    You'll ensure all forecasts include short and medium term requirements and are adjusted/updated as and when required
    You'll complete monthly analysis of top line planned vs actual call volumes
    Your eagle eye will look to identify opportunities for improvements in forecasting and make use of 'what if' scenario modelling and impact analysis
    You'll highlight adding opportunities through research into variance in call centre resource levels and identifying underlying patterns, trends and causes
    You'll maintain a change control process for both inbound and outbound capacity planning with internal stakeholders
    Having a broad understanding of back office methodology
    Experience of working in large multi-skilled call centre environments
    Flexible thinker who is able to quickly adapt to changes in arrival volumes and patterns
    Load balancing and blending of call centre resource across product lines and call centres
    Analytical and logical thinker with the ability to apply creative solutions to resource constraints
    Demonstrable commercial focus and business acumen in recommendations and decision making
    MS office including Advanced excel and database skills
    Capable of translating forecasting information into potential financial impacts
    We thrive on data but we're human.
    We're happy to discuss flexible working during the recruitment process.

    As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

    Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
    Flexible Bank Holidays
    Eight flexible bank holidays; Electric Car Scheme
    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
    Flexible Working
    We're flexible; most roles let you mix office and home working.
  • LHH Recruitment Solutions

    Senior Planning Manager

    3 hours ago

    LHH Recruitment Solutions London, United Kingdom

    **Lead PMO Manager · - Remote - up to 65k** · Our client is one of the UK's largest and most prestigious distribution business who play a huge part of the distribution of products for many UK companies and homes and employ over 100,000 staff UK wide. An ever changing and fast pac ...

  • Natural England

    Infrastructure Planning Senior Advisor

    3 hours ago

    Natural England London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £33,736**Job grade**: · - Senior Executive Officer- Senior Adviser**Contract type**: · - Permanent**Type of role**: · - Planning**Working pattern**: · - Full-time, Job share, Part-time**Number of jobs available**: · - 2Conten ...

  • Hunter Bond

    Senior Planning

    2 hours ago

    Hunter Bond London, United Kingdom Full time

    Our client, a Leading Technology firm, are currently looking for a Senior Planning & Forecasting Manager to be responsible for the European Outsourced Contact Centre operation. · As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and ...

  • FedEx Group

    Senior Planning

    5 days ago

    FedEx Group United Kingdom

    We have an exciting opportunity for you to join our team as a Senior Planning & Engineering Specialist. · FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. As a Senior Planning & Engineering Specialist, you will ...

  • Daemon Solutions Ltd.

    Senior Planning

    1 week ago

    Daemon Solutions Ltd. United Kingdom

    As People & Training Advisor, you'll be working with the Head of People, to support in driving the people strategy for the business by ensuring that it remains aligned with the overall commercial strategy. You will be responsible for the day-to-day operational efficiencies of the ...

  • Energy Jobline CVL

    planning/senior planning officer

    2 days ago

    Energy Jobline CVL England, United Kingdom

    Planner/Senior Town Planner · Are you looking for a new and exciting dynamic role in the Oxfordshire region as a Senior Town Planner? · A fantastic opportunity is available with an Independent Town Planning Practice who are offering an excellent benefits package. · 6k car allow ...

  • Carrington West

    Senior Planning

    1 day ago

    Carrington West United Kingdom

    Employment Type: Permanent, Full-time · We are working with a large well established multidisciplinary consultancy who are looking for an Associate Director to come in and join their Environmental Management team in their London office. · The right candidate would have worked acr ...

  • Arup

    Planning / Senior Planning Consultant

    1 week ago

    Arup London, United Kingdom

    Job Title – Senior Climate Change Consultant · As a Senior Consultant within our Offsetting as a Service team, you will utilise your growing technical expertise and specialised skills to assist our clients in mitigating their residual emissions through innovative guidance. Howev ...

  • University of Sussex

    Planning / Senior Planning Consultant

    17 hours ago

    University of Sussex England, United Kingdom

    Requests for flexible working options will be considered (subject to business need). · Applications must be received by midnight of the closing date. · As a Senior contract consultant you will support the with the development and direct contract management of major contracts at ...

  • Rapleys

    Planning Officer/ Senior Planning Officer

    4 days ago

    Rapleys London, United Kingdom

    Reports: to nominated Partner or Senior Associate · Engaged as planning practitioner supporting senior colleagues as required. · Conducting planning activities as directed by the project co-ordinator · Developing technical knowledge in the field of town planning and technical ...

  • Calco Construction Recruitment Services

    Senior Planning Engineer

    5 days ago

    Calco Construction Recruitment Services London, United Kingdom

    Highly successful, leading engineering contractor is seeking a Senior Planning Engineer to play a key role in delivering large-scale superstructure projects · This role promises a challenging yet rewarding environment where your expertise will be pivotal in shaping the skylines ...

  • London Borough of Lewisham

    Senior Planning Lawyer

    5 days ago

    London Borough of Lewisham Greater London, United Kingdom

    Job Description · Senior Planning Solicitor · London Borough of Lewisham · Hybrid Working Arrangements · £60,261 - £62,457 · Discover yourself in Lewisham where what you do makes a difference to the vibrant and culturally diverse communities The London Borough of Lewisham is a ...

  • Silverdrum

    Senior Director of Planning

    2 days ago

    Silverdrum London, United Kingdom

    Senior Analytics Director position at a leading data consultancy, part of a wider media agency group. · The role is perfect for an Analytics leader who has experience delivering excellent end-to-end analytics solutions for clients on multi-year and multi-market projects. · MMM ...

  • Ad Warrior Ltd

    Planning Officer/ Senior Planning Officer

    2 days ago

    Ad Warrior Ltd England, United Kingdom Full time

    Senior Planning Officer Grade 10 · Job Type Full Time, Permanent · They came about as a result of the 1949 National Parks and Access to the Countryside Act, which put a legislative framework in place for the establishment of National Parks in England and Wales. · To deal with ...

  • Gold Group

    Senior Planning Engineer

    3 days ago

    Gold Group London, United Kingdom

    A great career opportunity has arisen for a Senior Planning Engineer with a minimum 3 years of experience to join a leading construction consultancy based in Central London. They will join an established business who provide their clients with a range of services which includes p ...

  • Ultimate Asset

    Senior Planning Manager

    3 days ago

    Ultimate Asset London, United Kingdom

    Job Description · Senior (Media) Planning Manager · Independent Media Agency | London | Up to £45,000 | Hybrid Working · An IPA CPD accredited media agency, who have been regularly mentioned as one of the most desirable businesses to work for in our industry are growing their 12 ...

  • London Borough of Lewisham

    Senior Planning Lawyer

    1 week ago

    London Borough of Lewisham London, United Kingdom

    Senior Planning Solicitor · London Borough of Lewisham · Hybrid Working Arrangements · £60,261 - £62,457 · Discover yourself in Lewisham where what you do makes a difference to the vibrant and culturally diverse communities The London Borough of Lewisham is a fantastic place ...

  • Gold Group

    Senior Planning Engineer

    3 days ago

    Gold Group London, United Kingdom

    An exciting opportunity has arisen for a Senior Planning Engineer with a background and expertise in MEP to join an innovative energy business based in Central London who are at the forefront of sustainable solutions and driving impactful change towards a greener future. · The Se ...

  • Calco Construction Recruitment Services

    Senior Planning Engineer

    5 days ago

    Calco Construction Recruitment Services London, United Kingdom

    Job Description · Highly successful, leading engineering contractor is seeking a Senior Planning Engineer to play a key role in delivering large-scale superstructure projects · This role promises a challenging yet rewarding environment where your expertise will be pivotal in sha ...

  • Sellick Partnership (Legal) Limited

    Senior Planning Solicitor

    1 week ago

    Sellick Partnership (Legal) Limited London, United Kingdom

    Senior Planning Solicitor · London Borough of Lewisham · Hybrid Working Arrangements · £60,261 - £62,457 · Discover yourself in Lewisham where what you do makes a difference to the vibrant and culturally diverse communities The London Borough of Lewisham is a fantastic place t ...