- Responsible for liaising with customers.
- Responding to customer requests for quotations and enquires e.g., Rejections and Non-Conformance Reports.
- Process customer contracts, orders, and schedules.
- Manage customers' order books.
- Participate in customers' reviews.
- Liaising with internal departments to manage customers' requirements.
- Assist with weekly/monthly order intake and sales forecasting.
- Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
- Able to work autonomously with strong organisational skills.
- Excellent communication skills.
- IT literate.
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Customer Services Co-ordinator - Burton upon Trent, United Kingdom - Wabtec
Description
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at:.
It's not just about your career... or your job 's about who you are and the impact you are going to make on the world. Do you want to go into uncharted things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Who will you be working with?
We are seeking an experienced Customer Service Coordinator to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Role: Customer Service Coordinator
Salary: £Competitive
Location: Burton on Trent, Staffordshire, (DE13 8EN)
Hours: Monday to Thursday 08:00am to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week
Contract Type: Permanent, Full-Time
How will you make a difference?
You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.
What you will be doing...
Are you an individual with the following?
If you don't have all the above criteria don't worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Apply today
Legal authorisation to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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